Director of Housekeeping

Director of Housekeeping

Memphis, TN  - $95,000 - $100,000

About the Opportunity

We are seeking an experienced Director of Housekeeping to lead all housekeeping, laundry, and public area operations for a well-established luxury hospitality property. This is a highly visible leadership role responsible for maintaining exceptional guest experiences, developing a large team, and ensuring the highest standards of cleanliness, service, and operational excellence.

The ideal candidate has a proven track record managing large housekeeping teams within luxury hotel environments and thrives in a fast-paced, service-focused setting.

Responsibilities

• Lead all housekeeping, laundry, and public area operations across the property


• Manage staffing, scheduling, training, coaching, and performance management for a team of 100+ employees


• Conduct routine inspections of guest rooms, public spaces, and laundry facilities to ensure quality and brand standards are consistently met


• Oversee departmental budgets, labor management, inventory control, and supply purchasing


• Partner with Engineering and other departments to resolve maintenance issues and improve operational efficiency


• Handle guest concerns and service recovery situations with professionalism and urgency


• Lead daily operational meetings and communicate priorities to management and staff


• Drive employee engagement, accountability, and continuous improvement initiatives


• Ensure compliance with safety regulations, chemical handling procedures, and workplace standards


• Support special projects, operational improvements, and facility upgrades as needed

Qualifications

• 5+ years of housekeeping leadership experience within a luxury hotel environment


• Experience managing teams of 100+ employees


• Strong background overseeing both housekeeping and laundry operations


• Proven experience with budgeting, labor management, scheduling, and inventory control


• Strong guest service, communication, and problem-solving skills


• Experience conducting room inspections and maintaining luxury service standards


• Knowledge of OSHA regulations, safety procedures, and cleaning best practices


• Experience working with hotel PMS systems and Microsoft Office


• Ability to lead large teams while maintaining a positive, service-focused culture

Preferred Qualifications

• Bilingual Spanish


• Experience leading diverse workforces


• Luxury resort or historic hotel experience


• Experience managing large-volume hospitality operations

Compensation & Benefits

• Base salary: $95,000–$100,000


• Annual performance bonus opportunity


• Comprehensive medical, dental, and vision benefits


• 401(k) with company match


• Paid time off and paid holidays


• Complimentary meals during shifts