Director of Housekeeping

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

Corinthia Hotels has announced a management agreement with the Reuben Brothers to operate the former The Surrey Hotel, located on Manhattan’s Upper East Side. The famed property will undergo an extensive renovation and is slated to open in 2024.

The Surrey, a Corinthia Hotel is seeking to recruit a Director of Housekeeping. The Director of Housekeeping is responsible for leading the Housekeeping team to achieve and maintain company service standards in all aspects of Housekeeping. They organise the daily operations of the Housekeeping Team in response to ever changing daily needs. They are responsible for ensuring that the highest standards are delivered in cleaning, maintaining and servicing of both internal and external guests areas. They will provide comprehensive guidance and support to the different functions in the Housekeeping department. They strive to create a highly motivated and efficient Housekeeping Team.

• Develops structured individual and team training programmes including succession, management and team development in collaboration with the Talent Management Department. 
• Sets and communicates to the team and management realistic, measureable housekeeping standards, objectives and goals (service standards, budget targets etc.) to be achieved.
• Develops, directs and maintains the highest standards of housekeeping processes to ensure a positive guest experience.
• Develops and implements the necessary control measures for uniforms, linen, operating equipment and supplies in order to manage costs effectively
• Trains and coaches the housekeeping team to maintain the highest level of consistent service standards delivery.
• Develops and manages the department budget.
• Collaborates with the hotel management team to understand the business needs and develops a progressive, professional and committed housekeeping team environment that supports strategic objectives.
• Leads by example in setting positive relations with all hotel departments, ensuring issues are managed efficiently, and appropriately, thereby maintaining the smooth running of the operation at all times.
• Oversee the training and coaching of the Housekeeping team to maintain consistently high standards of service.
• Oversee the execution of repair and maintenance work and special projects by the relevant departments or contractors.
• Anticipate staffing requirements and participate in hiring/contracting staff for the relevant areas.