Director of Housekeeping - Full Time (Shifts Vary)

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

We are currently seeking a talented individual to become an Director of Housekeeping.  An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Director of Housekeeping guides our housekeeping staff by providing leadership within the department. Takes the ownership in coordinating, administrating and setting our housekeeping department up for success. The Manager focus is to ensure the cleanliness of the guest’s room and overall property to helping create a positive memorable experience for every guest. This position manages the day-to-day operations of the Hotel Housekeeping and Laundry teams by maintaining and managing all operations for Housekeeping by ensuring a positive and safe working environment.

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Manages the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms.
• Collaborates and plans with the Director of Hotel Operations.
• Maintains the standards and procedures for cleaning.
• Communicates room status to the Front Desk when necessary.
• Reports and/or resolves all discrepancies found on the "Room Discrepancies Report".
• Checks all assigned rooms after cleaning and periodically checks all public and laundry areas to ensure the cleanliness of the property meets the quality of standards.
• Responds to guest complaints and special requests promptly to ensure corrective action is taken to achieve complete guest satisfaction.
• Maintains control of condition and availability of team members uniforms.
• Prepares daily assignment reports for all housekeeping and laundry team members.
• Ensures that all personnel treat guests with hospitality and that the integrity of the guest rooms and possessions are maintained.
• Evaluates the physical condition of rooms routinely and submits recommendations to management or maintenance.
• Ensures the cleanliness of the property meets the quality standards, policies and procedures set forth for the property are communicated and understood on a daily basis.
• Responsible for our Recommended Forbes rating and/or improving it to a 4 or 5 Star Forbes rating.
• Maintains strict confidentiality in all departmental and company matters.
• Cooperates and communicates with all team members and the hotel guests with respect, projecting a positive attitude.
• Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments
• Fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed, reviewing and approving purchases for the department
• Provides supervision to Laundry Team members and ensures the efficiency and effectiveness of the operation
• Develop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operations
• Plan and implement staff training and development programs within the department
• Monitors the quality assurance program for the Hotel
• Review accuracy of nightly housekeeping reports and investigates discrepancies
• Serve on resort Executive Committee to represent the interests of the housekeeping function
• Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as required
• Develops, implements, and monitors programs that assure a safe facility and work environment that is following all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
• Ensures the proper maintenance of all equipment; coordinates repair and/or replacement of used and damaged equipment
• Conducts inventory of housekeeping supplies for submission to the proper point of contact
• Ensures housekeeping activity and physical areas are stocked, organized and are compliant with all safety and environmental health processes, procedures and regulations
• Oversees the management of Lost and Found, verifying proper record keeping and safety of items
• Maintain a high level of professional appearance, demeanor, ethics and image of self and subordinates.
• Punctual attendance is required 
• Work varied shifts, including weekends and holidays
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Minimum 7 years’ experience managing a Hotel/Resort housekeeping department.
• Minimum of 7 years hotel or resort experience
• Must be able to perform the physical job duties of all Housekeeping team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Strong verbal and written communication skills
• Strong customer service and leadership capabilities.
• Strong attention to detail with outstanding organizational skills.
• Ability to effectively assess and address workplace issues which may include, anticipating, identifying and preventing problems.
• Knowledge of pertinent laws and regulations impacting Housekeeping including OSHA.
• Knowledge of various computer applications including Microsoft Office, Outlook, and software used for housekeeping. 

SUPERVISORY RESPONSIBILITIES                                                     

This job may or may not have supervisory responsibilities.

• Responsible for managing all housekeeping Team Members.
• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.