Director of Human Resources

The Director of Human Resources is responsible for leading and overseeing all human resource functions for a multi-state insurance agency with 18 locations and over 200 employees. This role serves as a strategic business partner to leadership while ensuring operational excellence in talent management, employee relations, compliance, compensation, benefits, performance management, and organizational development.

The Director of HR develops and implements strategies that support business growth, employee engagement, and a strong organizational culture across multiple office locations and remote teams.

The essential functions include, but are not limited to the following:

Strategic HR Leadership

• Partner with executive leadership to develop and implement HR strategies aligned with organizational goals. 
• Provide guidance and coaching to managers on employee relations, leadership development, workforce planning, and performance management. 
• Lead organizational initiatives related to culture, engagement, retention, and change management. 
• Analyze workforce trends and HR metrics to support business decisions. 

Employee Relations & Performance Management

• Oversee employee relations matters including conflict resolution, investigations, corrective action, and terminations. 
• Ensure consistent application of company policies and employment practices across all locations. 
• Guide managers through performance management processes, employee development planning, and annual review cycles. 
• Promote a positive and inclusive work environment. 

Compliance & Risk Management

• Ensure compliance with federal, state, and local employment laws and regulations across multiple states. 
• Maintain and update employee handbook, policies, and HR procedures. 
• Oversee HR-related audits, reporting, and recordkeeping requirements. 
• Partner with legal counsel as needed regarding employment matters and risk mitigation. 

Talent Acquisition & Workforce Planning

• Oversee recruitment and onboarding strategies to attract and retain top talent. 
• Support workforce planning and succession planning initiatives. 
• Collaborate with department leaders on staffing needs and organizational structure. 
• Execute and manage the internship program. 

Compensation & Benefits

• Oversee compensation programs including salary administration, benchmarking, incentive plans, and annual merit processes. 
• Manage employee benefits programs in partnership with brokers and vendors. 
• Evaluate and recommend competitive compensation and benefits strategies. 

Training & Development

• Identify training and professional development opportunities for employees and managers. 
• Support leadership development and employee growth initiatives. 
• Ensure compliance-related training requirements are met. 

HR Operations

• Oversee HR systems, processes, and data integrity. 
• Manage HR budgets and vendor relationships. 
• Supervise and mentor HR team members. 
• Continuously improve HR processes and employee experience.
• Travel as needed. 
• Other duties as assigned. 

•  Bachelor’s degree in HR, Business Administration, or equivalent work experience. 
• 7 plus years of HR leadership experience, preferably in financial services, insurance, or other regulated industries. 
• Experience supporting multi-state operations and knowledge of federal and state employment laws.      
• Strong leadership, communication, and interpersonal skills. 
• Experience managing employee relations and complex HR matters. 
• Demonstrated ability to influence and partner with senior leadership. 
• Strong organizational, analytical, and problem-solving skills. 
• Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint.
• Positive, friendly, and professional attitude.
• HR certification such as SHRM-SCP or SPHR preferred. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.