Job Description

WHAT YOU’LL BE DOING:

May include, but not limited to:

The Director of Human Resources is responsible for leading the overall HR strategy and operations for Greenleaf Hospitality Group, ensuring alignment with business goals while fostering a high-performing, guest-focused culture. This role oversees all aspects of human resources, including talent acquisition, employee relations, performance management, compliance, HR systems, and total rewards, with a strong focus on supporting both frontline and leadership teams and delivering a consistent, high-quality employee experience. This role will be responsible for helping the organization navigate change, scale effectively, and build a culture that supports long-term success.

Key Responsibilities:

• HR Strategy and Leadership

  • Drive change management initiatives by helping leaders and teams successfully navigate transitions, organizational growth, and evolving business priorities

  • Develop and execute HR strategies that support organizational goals and growth

  • Serve as a trusted advisor to executive leadership and department heads

  • Build and maintain a strong, values-driven culture aligned with hospitality excellence

  • Create and implement engagement initiatives that improve retention, morale, and overall employee satisfaction
     

• Talent Acquisition and Workforce Planning

  • Oversee talent acquisition strategy for both frontline and leadership positions to ensure the organization attracts and retains top talent

  • Partner with leadership to proactively identify workforce trends, organizational gaps, and future talent needs

  • Build partnerships within the community and industry to support talent pipelines and workforce development

  • Strengthen the employer brand within the community and industry

• Employee Relations and Engagement

  • Provide guidance and support on employee relations matters, ensuring fair and consistent practices

  • Drive engagement initiatives that support retention and team satisfaction

  • Promote a positive, inclusive, and accountable work environment

  • Lead conflict resolution and performance management processes

• Compliance and Risk Management

  • Ensure compliance with all federal, state, and local employment laws and regulations

  • Maintain and update HR policies, procedures, and employee handbook

  • Lead conflict resolution, investigations, and performance management processes with professionalism and discretion

  • Support leaders in driving accountability and maintaining a positive, productive work environment

• HR Operations and Systems

  • Provide oversight and guidance to the team members managing the HRIS (Workday), ensuring data accuracy and effective reporting capabilities.

  • Develop and improve HR processes for efficiency and scalability

  • Utilize data and analytics to inform decision-making and track key metrics (turnover, time-to-fill, engagement, etc.)

• Compensation, Benefits & Performance

  • Partner with leadership to ensure compensation strategy remains competitive, equitable, and aligned with organizational goals

  • Oversee benefits programs, vendor relationships, and total rewards programs

  • Evaluate compensation structures and workforce trends to support talent retention and market competitiveness

Qualifications:

• Bachelor’s degree in Human Resources, Business, or related field preferred

• 5-8+ years of progressive HR leadership experience, preferably in hospitality or service-based industries

• Proven experience partnering with executive leadership to drive organizational strategy and business performance

• Strong knowledge of employment laws and HR best practices

• Experience supporting both hourly/frontline and salaried leadership teams

• Proven ability to build relationships and influence at all levels of the organization

• Strong business acumen and ability to align HR strategy with operational goals

• Experience with HRIS systems (Workday preferred)