Director of Human Resources

Please apply via email to [email protected] only

Classification: Full-Time, Exempt Reports to: Chief Executive Officer Salary: $110,000 – $120,000, commensurate with experience

ABOUT MINUTE MAN ARC

Founded in 1958 and headquartered in Concord, MA, Minute Man Arc for Human Services is a mission-driven nonprofit dedicated to improving the lives of more than 1,000 children and adults with intellectual and developmental disabilities (IDD). With over 65 years of service across the greater Concord region, we provide a comprehensive continuum of care - from Early Intervention and pediatric therapies, to adult day services, employment supports, recreation, and a range of residential options including group homes, adult foster care, shared living, and independent living.

Minute Man Arc is accredited by CARF International and licensed by the Massachusetts Department of Developmental Services (DDS), the Department of Public Health (DPH), and the Division of Early Education and Care (DESE).

THE OPPORTUNITY

This is a pivotal moment for Minute Man Arc, and the Director of Human Resources will play a central role in shaping the organization's next chapter. Reporting directly to the CEO and serving as a member of the Senior Leadership Team, the Director of HR will serve as a strategic thought partner and hands-on operational leader - enhancing the HR infrastructure, systems, and culture needed to support a workforce of approximately 220+ employees across a complex, multi-program organization.

The HR Manager will report to the Director of Human Resources. This leader will be a visible, trusted presence across the organization - known for fairness, consistency, and a genuine commitment to the people who make Minute Man Arc's mission possible every day.

KEY RESPONSIBILITIES

Strategic HR Leadership

• Serve as a strategic HR partner to the CEO and senior leadership team, advising on workforce planning, organizational design, employee relations and retention, and culture.


• Develop and implement HR strategies aligned with Minute Man Arc's mission, values, and operational priorities.


• Lead organizational efforts to build a culture of accountability, transparency, safety, and continuous improvement.


• Provide guidance and coaching to managers and directors on performance management, disciplinary processes, and employee development.

Employee Relations

• Serve as the primary resource for employee relations matters, ensuring fair, consistent, and legally compliant handling of performance issues, disciplinary actions, grievances, and investigations.


• Partner with legal counsel on complex employee relations matters, investigations, and regulatory compliance.


• Oversee consistent application of disciplinary procedures across all departments and program areas.

Recruitment and Retention

• Lead proactive, structured recruitment strategies to reduce vacancy rates across all programs, with particular focus on direct support professionals, drivers, and other hard-to-fill roles.


• Develop and manage onboarding programs that set new employees up for success and reinforce Minute Man Arc's mission and expectations from day one.


• Design and implement retention strategies to reduce costly turnover and decrease reliance on overtime.


• Partner with program leadership to forecast staffing needs and develop workforce pipelines.


• Develop and communicate clear career pathways for staff at all levels, supporting professional growth and long-term retention across the organization.

Compensation and Benefits

• Oversee administration of the organization's compensation and benefits programs, ensuring competitive and equitable pay practices.


• Conduct periodic compensation benchmarking to ensure Minute Man Arc remains competitive within the nonprofit human services sector.

Training and Development

• Design and oversee a robust staff training and development infrastructure, including new hire orientation, mandatory annual and refresher trainings, management development, and safety training, working in collaboration with our Director of Quality and Training


• Ensure all required training - including direct care competencies, safety protocols, and regulatory requirements - is completed on time and documented.


• Partner with the Director of Quality on incident reporting, safety training, and compliance-related staff education.

Compliance and Risk Management

• Ensure HR practices comply with all applicable federal, state, and local employment laws, including the Massachusetts Paid Family and Medical Leave Act, FMLA, ADA, FLSA, and OSHA.


• Maintain accurate and confidential HR records and personnel files in compliance with regulatory requirements.


• Develop, maintain, and communicate HR policies and the employee handbook, ensuring alignment with Massachusetts and federal employment law.


• Oversee workers' compensation, unemployment, and leave administration.


• Partner with DDS, DPH, and other regulatory bodies as needed on workforce and staffing-related compliance matters.

Team Leadership

• Supervise, coach, and develop the HR Manager and Payroll Coordinator, fostering a high-performing, collaborative HR team.


• Model Minute Man Arc's values in all interactions with staff, leadership, and external stakeholders.

QUALIFICATIONS

Education

• Bachelor's degree in Human Resources, Business Administration, or a related field required.


• Master's degree or HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR) strongly preferred.

Experience

• Minimum of 7 years of progressive HR experience, with at least 5 years in a senior HR leadership role.


• Experience in a nonprofit human services, IDD, behavioral health, or healthcare organization strongly preferred.


• Demonstrated expertise in employee relations, HR compliance, recruitment, and compensation in a Massachusetts employment environment.


• Experience overseeing payroll administration and HR information systems.

Skills and Competencies

• Deep knowledge of Massachusetts and federal employment law, including PFML, FMLA, ADA, FLSA, and applicable DDS/DPH workforce regulations.


• Exceptional interpersonal and communication skills; able to build trust with employees at all levels.


• High emotional intelligence, sound judgment, and the ability to handle sensitive and confidential matters with discretion.


• Strong analytical and problem-solving skills; data-informed approach to HR strategy and decision-making.


• Demonstrated commitment to equity, inclusion, and culturally responsive HR practices.


• Ability to manage multiple competing priorities in a fast-paced, mission-driven environment.


• Proficiency with HRIS systems and Microsoft Office/Google Workspace.

WHY MINUTE MAN ARC

Minute Man Arc is an organization on the move - with new executive leadership, a renewed commitment to operational excellence, and a deeply held belief that the people we serve deserve the very best. This is a rare opportunity to step into a senior HR leadership role where your work will be felt every day by the staff who show up for our participants, and by the participants and families who depend on us.

We offer a competitive salary and benefits package including:

• Comprehensive health, dental, and vision insurance


• Employer-contributed retirement plan


• Generous paid time off and holiday schedule


• Employer-paid life and disability insurance


• Eligibility for Public Service Loan Forgiveness (PSLF)


• A mission-driven culture with a genuine commitment to your professional growth

HOW TO APPLY

Interested candidates should submit a resume and cover letter to [email protected]. Please include "Director of Human Resources" in the subject line. Applications will be reviewed on a rolling basis; early applications are encouraged.

Minute Man Arc for Human Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, including people with disabilities and those from historically underrepresented communities.