Director of Incident Management

Description

• Supervise and mentor IM Coordinators and investigators, providing guidance, support, and oversight of daily activities
• Ensure Incident management department is acting in accordance with state regulations
• Develop and maintain internal tracking for incidents and investigations
• Ensure timely submission of all documents as per state regulations
• Lead quarterly risk analysis for each region, identifying trends, areas of risk, and opportunities for improvement
• Develop, analyze, and present quarterly and annual risk and trend reports to regional, state, and national teams
• Coordinate and communicate risk findings and recommendations to appropriate stakeholders
• Participate in quarterly, regional, and state meetings, representing the incident management function
• Oversee the implementation and monitoring of corrective actions, ensuring timely resolution and compliance
• Act as the primary point of contact for complex incidents and investigations, ensuring thorough 
  documentation and regulatory compliance
• Develop and deliver incident management training for IM Coordinators and other staff as needed
• Act in the absence of IM Coordinators, ensuring continuity of incident management operations
• Collaborate with internal and external inspectors, investigators, and regulatory agencies
• Other duties as assigned
• Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation
• Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing

• Minimum of six years of relevant experience
• Bachelor’s degree in social work, human services, psychology, or related field preferred
• Valid driver’s license with satisfactory driving record
• Successfully complete any state required trainings and certifications (for example ODP, OPWDD, DIDD, etc.) within 90 days of employment
• Commitment and knowledge of community-based support for persons with disabilities
• Proficient understanding of an effective QA program, including training, monitoring, conducting, and documenting investigations, addressing violations, and monitoring corrective actions
• Ability to maintain effective relationships with other management staff, employees, regulatory/oversight agencies and the general public
• Excellent time management skills and the ability to develop and implement multiple priorities
• Ability to present facts and recommendations effectively in oral and written form
• Independent judgment is required to plan, prioritize, and organize diversified workload
• Ability to demonstrate poise, tact, and diplomacy
• Excellent presentation and verbal skills
• Proficient with Microsoft Office 365
• Knowledge and understanding of local regulatory agency operations

• Competitive Insurance Benefits (Medical, Dental, Vision)
• Paid Holidays—Including a Birthday Holiday
• Generous PTO
• Employee Incentive & Discount Programs
• 403b Retirement Plan
• Incredible career growth opportunities
• University partnerships that include tuition reduction