Job Description - Director of Infrastructure and Operations
Job Summary: The Director, Infrastructure and Operations role is part of the Byrider IT leadership organization reporting directly to Byrider’s CIO. All operational engineering roles will report to the Director including DevOps, SysOps, NetOps, DBA and Data Architecture. This role will carry significant exposure to all business partners as well as the Byrider senior management team and franchise boards. The Director of Infrastructure and Operations is responsible for the effective and efficient delivery of all cloud managed and internal IT infrastructure used to support business processes, services and end users across the enterprise. This is achieved through the effective delivery of IT services through the management and orchestration of people, products, providers/contractors and processes. The ideal candidate will have a good balance of leadership and technical skills as they will be leading a skilled group or engineers as Byrider continues its infrastructure transformation to a 100% cloud footprint. A deep understanding of the various public and private cloud platforms will position the candidate for success. Specific Responsibilities: ● Responsible for the overall enterprise-wide effectiveness and efficiency of all infrastructure systems, networks, database and data warehouse platforms to ensure high levels of functionality, performance, and business alignment. ● Oversees, coordinates, and monitors all support, administration, and operational management activities. Responsible for high levels of infrastructure reliability, availability, performance, problem management / elimination, PCI compliance, and IT disaster recovery. ● In alignment with the architecture functions, the Director of Infrastructure and Operations develops and implements standards, procedures, and operational IT processes. Systematically monitors for problem and opportunity areas and is proactive in assessing and making recommendations for improvement. ● Develops, deploys, and improves the full spectrum of IT operations processes. ● Ensures the infrastructure is designed and managed to achieve and maintain high levels of reliability and performance.
● Ensures all infrastructure systems configuration and operating procedures are fully documented and properly maintained. ● Interacts with and manages outside vendors, outsourcers, and service providers to procure and deliver technology products, services, and contracts. Ensures consistent quality and delivery of service across a tiered IT support model. ● Provides leadership and management in the planning and management of infrastructure operations, production support, systems, database and data warehouse administration. ● Establishes, monitors, and analyzes performance metrics and service level agreements to ensure business and customer needs are being properly met. ● Assess the qualifications of candidates and hire employees to perform job duties to achieve section objectives. ● Perform functions typically associated with managing and leading others, including performance management, recruitment and selection, and compensation and policy administration. ● Set expectations, counsel, commend, and manage employee performance on an on-going basis and in relation to their performance. ● Conduct regularly scheduled meetings with employees to communicate work plans, issues, and other appropriate information. ● Recognize employee achievement. ● Facilitate effective and collaborative working relationships among staff. Products and Stacks: Public Cloud Platforms: ● AWS ● Azure Microsoft Stack: ● Active Directory ● Windows Server ● SQL Server ● Azure DevOps Monitoring, Management and Performance Tools: ● Splunk ● Terraform ● Cloudwatch ● Dynatrace ● Application Insights ● Solarwinds ● LogRocket Network: ● Cisco ● Meraki
Skills and Qualities: ● Communicate and support the company mission, vision and values of the organization, champion change and innovation. ● Analyze issues before making decisions; use sound judgment, consider immediate and long-term impact of decisions, apply systems thinking. ● Apply technical/functional expertise, use financial acumen and is business savvy, provide thorough analysis, understand and manage technology and other resources for maximum impact on productivity. ● Excellent analytical, strategic conceptual thinking, strategic planning and execution skills. ● Drive for results, willing to take a stand for the good of the organization, make sacrifices for the good of the organization, and take responsibility for consequences. ● Uses rigorous logic and systems thinking methods to understand and solve difficult problems. ● Foster open two-way communication, speak with impact, listen and respond with empathy, communicate effectively in writing, apply meeting protocol in public and private forums. ● Apply influence skills; build talent and bench strength; coach and develop people; engage and inspire people to reach their potential; foster collaboration. ● Inspire trust, demonstrate adaptability and flexibility, practice self-development. ● Encourage frequent, open communications, accessible, visible in the organization, maintain calm and collected presence, and welcomes suggestions and feedback. Educational Requirements: ● Bachelor's degree in Computer Science, Information Systems or a related field Experience Required: ● 6 years of IT technical infrastructure management experience ● 5 or more years of leadership responsibilities, managing groups and teams which included responsibility for hiring, disciplining, coaching, rewarding and terminating employees ● 12-15 years of overall infrastructure and operations experience ● Experience in vendor management ● Demonstrated knowledge of the ITSM principles including relevant methodologies, tools and overall discipline ● Experience leading IT transformational initiatives in complex and dynamic environments
All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.
Be the first to receive the latest Others Full-Time Jobs in the US.
Setup your job alert:
By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime.
Skip
GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast!
Find the best jobs in the US, apply in 1 click and get a job today!