Director of IT Service Delivery

Key Responsibilities

• Lead IT Service Desk and end-user support operations.
  
• Manage desktop deployment, technology asset lifecycle, software licensing, and vendor relationships.
  
• Develop and track KPIs and service metrics to drive operational excellence.
  
• Lead and mentor a team of IT professionals.
  
• Partner with stakeholders to identify technology needs and improve service delivery.
  
• Support onboarding/offboarding processes and organizational technology initiatives.
  
• Collaborate with IT leadership on governance, communications, and strategic projects.
  

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
  
• 3+ years of leadership experience in IT Service Delivery, End User Services, or Client Services.
  
• Experience managing IT support teams and service operations.
  
• Strong knowledge of IT service management, asset management, and customer support best practices.
  
• Excellent communication, leadership, and stakeholder management skills.
  

Preferred

• Experience in higher education or other complex enterprise environments.
  
• ITIL or IT Service Management (ITSM) experience.