Job Description

Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace 

As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ — and a Worldwide network spanning nearly 120 global locations — Embry-Riddle stands as the world’s largest aviation and aerospace university. 

For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery. 

As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible. 

The Opportunity 

Embry-Riddle Aeronautical University is seeking a dynamic and experienced leader to serve as the Director of IT Services on the Daytona Beach campus. This on-site leadership role is responsible for providing strategic direction and operational oversight for campus IT services, including desktop support, instructional technology, audio-visual services, and IT-related projects.

The Director of IT Services plays a critical role in delivering responsive, reliable, and customer-focused technology solutions that support the university’s academic, administrative, and research priorities. As the primary point of contact for campus IT operations, this position partners closely with campus leadership, faculty, staff, and University Information Technology to align technology initiatives with institutional goals.

This role offers the opportunity to lead high-performing teams, drive continuous improvement, and enhance the overall technology experience for a diverse campus community. The ideal candidate will thrive in a fast-paced environment, value collaboration and service excellence, and bring a forward-thinking approach to supporting a global leader in aviation and aerospace education.

Key Job Functions

• Provide leadership and direction to IT Services staff, fostering a high-performing, service-oriented team through clear expectations, accountability, and open communication
• Oversee day-to-day IT service delivery to ensure service level agreements (SLAs), performance metrics, and customer satisfaction goals are consistently met
• Monitor service quality, workload, and outcomes using KPIs, metrics, and user feedback to drive continuous improvement
• Identify trends, perform root cause analysis, and implement proactive solutions to enhance service delivery and system reliability
• Serve as the primary liaison between campus stakeholders and University Information Technology, ensuring alignment of services, standards, and strategic priorities
• Build and maintain strong relationships with faculty, staff, and students to assess technology needs and deliver effective solutions
• Lead and manage IT projects, including planning, resource allocation, execution, and timely completion
• Develop and manage capital and operational budgets, ensuring alignment with campus technology needs and university priorities
• Represent IT Services in meetings, committees, and strategic initiatives across the campus and university
• Stay current on emerging technologies and higher education trends to inform planning, innovation, and service enhancements
• Oversee vendor relationships and partnerships to support service delivery and operational effectiveness
• Perform supervisory responsibilities, including staff development, performance management, and fostering a culture of collaboration and continuous improvement

Perks Await You at Embry-Riddle! 

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you! 
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.   
• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period. 
• Generous Time Off: Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.   

Qualifications

Required Education and Qualifications: 

• Bachelor’s degree in computer science, Information Technology, or a related field
• Minimum of 5–10 years of progressive experience in Information Technology
• Demonstrated leadership experience in high-volume IT service and support environments

Preferred:

• ITIL certification
• Experience with enterprise desktop management tools (e.g., MECM, Addigy)
• Experience with enterprise audio-visual technologies (e.g., Crestron)

Required Skills & Competencies:

• Strong knowledge of ITIL-aligned service and incident management practices
• Proven ability to lead, coach, and develop high-performing teams
• Excellent written, verbal, and interpersonal communication skills
• Ability to build strong relationships and collaborate effectively with diverse stakeholders
• Strong strategic thinking and problem-solving abilities, with a proactive approach to identifying and addressing needs
• Experience managing IT projects from planning through implementation
• Ability to manage budgets, prioritize resources, and execute in a complex, fast-paced environment
• Broad knowledge of current IT trends, technologies, and best practices, including networking and endpoint computing
• Demonstrated ability to maintain professionalism, sound judgment, and composure in high-pressure or high-visibility situations
• Commitment to service excellence, continuous improvement, and organizational values   

Application process/requirements 

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311180. Please attach all relevant materials to your application when you apply online. Complete submissions include: 

• Cover letter 
• Full Resume 
• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process) 

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday. 

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website. 

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact [email protected] and should not reach out to hiring managers or staff.