Director of Marketplace Operations & Merchandising

Job Title: Director of Marketplace Operations & Merchandising
Location: Miami
Department: Marketplace & Merchandising

About the Role

Dorsia is redefining access to the world’s most in-demand restaurants, events, and pop-ups. As a Category Manager for Bookable Experiences, you’ll own the performance and strategy of a portfolio of premium inventory—from exclusive dinners and nightlife activations to curated city takeovers and limited-time events.

You’ll serve as the business lead across your category, working cross-functionally with partnerships, membership, product, and marketing to drive conversion, ensure inventory health, and deliver exceptional customer experiences.

Key Responsibilities

• Own Category Performance: Drive and report on key business metrics including bookings, GMV, conversion, sell-through, and margin by category (dining, events, pop-ups, nightlife etc), by tier (Tier A/B/C restaurants), and market. Study the behaviors, economics, and conversion to make decisions and educate cross functional partners.


• Manage Inventory Onboarding to App: Own the process of adding inventory to Dorsia marketplace (app) including building profiles, identifying promotion points, adding to collections, setting dynamic and seasonal pricing, building schedules etc. 


• Inventory & Pricing: Work with BD to establish pricing with all new supply partners prior to contract closing. Lead conversations about pricing best practices to drive maximum revenue. Own and manage the ongoing pricing of all inventory. Regularly adjust pricing based on performance, demand, publicly availability, seasonality etc. 


• Forecasting in Sales Cycle: Support BD with estimated forecasts (using financial models) to communicate the potential value of onboarding inventory to Dorsia.  


• Strategic Merchandising: Curate, price, and position bookable experiences for maximum appeal and yield across different membership tiers.


• Forecast Demand: Use data and signals to plan for seasonal demand, regional behavior, and audience preferences. Drive inventory conversations around high scarcity calendar moments. Identify gaps in supply and ensure the right experiences are live at the right time for the right audience. 


• Partner Enablement: Collaborate with supply and BD teams to onboard new partners and improve the performance of existing ones.
  Drive Booking Behavior: Partner with marketing to promote marquee moments and influence customer engagement.


• Performance Analysis: Monitor conversion funnels, AOV, utilization, and no-show rates, and recommend optimizations.
  
  

KPIs You’ll Be Measured On

• GMV and bookings per category


• Inventory sell-through and experience availability


• Average Order Value (AOV)


• Conversion rate on live experiences


• Experience rating (customer satisfaction / reviews)


• No-show or cancellation rates


• Vendor performance and delivery reliability


• Successful activation of seasonal merchandising campaigns
  
  

You Might Be a Fit If You

• Have 4–6 years of experience in merchandising, category management, or marketplace operations—preferably in hospitality, events, luxury retail, or e-commerce.


• Thrive in fast-paced, cross-functional environments where no two days are the same.


• Are commercially minded and data-driven, with experience using analytics to make strategic decisions.


• Have strong aesthetic and editorial judgment—you know what a luxury customer expects and how to delight them.


• Can manage multiple high-touch stakeholders, from top hospitality brands to internal executive teams.


• Have familiarity with tools like Looker, Airtable, Notion, and ecommerce merchandising platforms (or learn them quickly).
  
  

Bonus Points

• Background in luxury hospitality, fine dining, or entertainment


• Previous experience merchandising limited-inventory or perishable experiences


• A passion for culture, food, and one-of-a-kind events
  
  

About Dorsia
Dorsia is a members-only platform that unlocks access to the most in-demand dining and cultural experiences. We work with the world’s most sought-after restaurants and brands to offer a curated, bookable inventory—backed by data and powered by our proprietary platform.

Compensation & Benefits:

• Salary ranges are based on paying competitively for our size and stage. We determine our pay by considering skills and experience related to the role, location, and ensuring internal equity relative to other Dorsia employees


• Base + Equity


• Flexible PTO


• Medical, dental and vision insurance 


• FSA


• Commuter benefits


• Free membership to One Medical 


• Teladoc


• Talkspace


• Kindbody


• 401(k) 


• In-office lunch 2 days a week 


• Employee Dining Credits 

Work Location:

This role is located fully onsite in our Miami office.