Director of Operation (Mandarin-Speaking)

Responsibilities

• Oversee daily operations of Parts, After-Sales, Assembly/Warehouse, Logistics & Inventory, and Order Processing departments.


• Develop and implement operational processes to improve efficiency and accuracy.


• Establish and track KPIs for each department, driving achievement of company goals.


• Supervise and optimize the use of ERP/WMS systems, ensuring timely and accurate data.


• Coordinate cross-functional collaboration with Sales, Finance, Customer Service, and other departments to enhance overall efficiency.


• Lead initiatives to improve processes, control costs, optimize inventory turnover, and enhance delivery performance.


• Handle operational emergencies and resolve issues promptly to ensure stability in the supply chain and order fulfillment.


• Provide data-driven analysis and insights to support business decision-making.


• Build, train, and manage teams, fostering talent development and succession planning.

Requirements

• Bachelor’s degree or above


• Minimum of 5 years in operations management, with at least 3 years’ experience in a manufacturing environment.


• Solid experience in managing Parts, After-Sales, Warehouse, Logistics, and Order Processing functions.


• Proficiency in ERP systems; NetSuite experience is preferred.


• Strong analytical skills with the ability to prepare and interpret operational reports.


• Excellent communication, negotiation, and cross-department coordination skills.


• Proven experience in building, training, and managing teams.


• Results-oriented with strong accountability and problem-solving mindset.


• Ability to work under pressure and respond quickly to unexpected issues.


• Familiarity with import/export and trade compliance is a plus (for cross-border operations).


• Mandarin Chinese proficiency

Job Type: Full-time

Pay: $100,000-$140,000 / year

Benefits:

• 401(k) retirement plan


• Health insurance


• Dental insurance


• Vision insurance


• Paid Time Off (PTO)