Director of Operations

• Do you feel your leadership potential has been boxed in by small thinking?


• Are you ready to lead with purpose, build culture at scale, and create systems that multiply impact?


• Do you believe that great companies are built on both heart and operational excellence?

If so — we want to meet you.

We’re looking for a Director of Operations who thrives in transformation, who sees scaling not as chaos but as choreography. You’ll turn vision into repeatable excellence — leading with compassion, precision, and relentless drive for results. This role is for the rare leader who can build structure without killing soul.

About Us

If you’re looking for another corporate coffee gig, this is not it.

We are Mothership Coffee Roasters, a rapidly growing, women-led, socially equitable coffee brand rooted in kindness, community, and world-class hospitality. We are dreamers who execute. Our cafés, commissary, roastery, and events divisions operate as a constellation - connected by people who believe in doing good work, loving what they do, and building a company that reflects who they are.

Our values are simple but non-negotiable: Kindness, Accountability, Growth, and Integrity.

We believe leadership is not about authority — it’s about stewardship.

About You

You’ve led teams, scaled systems, and built operations that hum.
You love data but lead with heart. You’re the type who can move from a conversation about EBITDA to a café floor walkthrough — and both matter equally to you. You are disciplined, forward-thinking, and thrive in environments that value autonomy and continuous improvement.

You believe that operational excellence is an act of love — love for your team, for your customers, and for the craft.

The Role

The Director of Operations ensures Mothership Coffee runs like a living organism — structured, dynamic, and always evolving. You’ll oversee the daily performance across all cafés, commissary, roastery, and event activations. You’ll implement scalable systems, mentor leaders, ensure compliance, and drive profitability while protecting the brand’s heart.

You are the bridge between vision and execution — translating company strategy into precise operational action.

Duties / Responsibilities

• Develop and execute operational strategy aligned with company goals and long-term vision.


• Oversee multiple departments and functions — including cafés, commissary, production, logistics, HR, and events — ensuring cross-departmental synergy and efficiency.


• Set and manage KPIs, budgets, and operational policies that guide the organization toward profitability and sustainability.


• Collaborate directly with the CEO, CFO, and COO to make informed company-wide decisions that align strategy with execution.


• Drive scalability, efficiency, and continuous improvement through systemization, process enhancement, and culture-driven accountability.


• Lead and mentor area and regional managers, cultivating a strong leadership bench capable of advancing company goals.

Required Skills / Abilities

• 5+ years of multi-site café or restaurant leadership experience.


• Proven success scaling teams and systems in high-growth environments.


• Expertise in financial literacy, KPI management, and operational forecasting.


• Technology-forward — fluent in Google Workspace, Slack, Asana, POS systems, and labor dashboards.


• Strong emotional intelligence, mentorship experience, and communication skills.


• Highly organized, decisive, and proactive.


• Experience managing compliance, health, and safety standards.


• Ability to lead through rapid change and inspire followership.

Compensation & Benefits

• $75,000- $120,000 annual salary. Negotiable based on experience. 


• Competitive compensation package. 


• Health and medical benefits 


• Quarterly performance bonuses


• Leadership development opportunities


• Travel and growth within expansion markets

KPIs

• EBITDA & Location Profitability


• Labor % & COGS Targets


• Throughput & Deployment Model Adherence


• Employee Retention & Leadership Pipeline Development


• Corrective Action Resolution Cycle Time

If you believe growth is a sacred responsibility, and you’re ready to turn vision into velocity- this is your calling.

Apply now.  Let’s build something extraordinary together. ✨