Director of Operations

Director of Operations – Facilities Services (DFW + Multi-Region)

Unica Enterprises, LLC – Dallas, TX

Unica Enterprises is a rapidly growing, privately owned facilities services company based in the Oak Cliff neighborhood of Dallas, TX, specializing in janitorial, maintenance, and logistics support services for municipal, commercial, and federal clients. With operations across the Dallas-Fort Worth metroplex and expansion into new regions, we are seeking a Director of Operations to lead and scale our field operations across multiple markets.

This is a key leadership role for an experienced operator who has managed large, complex portfolios and is ready to step into a high-impact position within a fast-growing, entrepreneurial company.

Position Overview

The Director of Operations will oversee all day-to-day operations across our accounts, including large-scale, 24/7 facilities such as airports, convention centers, federal military bases, and municipal buildings. This individual will be responsible for ensuring consistent service delivery, managing field leadership, and executing successful mobilization of new contracts. This role reports directly to executive leadership and will have direct oversight of Area Managers and site-level leadership across all regions.

Who This Role Is Ideal For

This position is ideal for an operations leader who has experience in both large, structured organizations and smaller, entrepreneurial environments, and is looking to:

• Apply big-company systems and discipline in a fast-moving, growth-oriented business
• Take on full ownership of multi-region operations, including oversight of Area Managers
• Operate with autonomy and make decisions without layers of approval
• Build and scale operations across multiple markets

Key ResponsibilitiesOperational Leadership

• Oversee operations across multiple regions, including DFW and out-of-state accounts
• Directly manage and develop Area Managers, Site Managers, and supervisory staff
• Establish accountability and performance expectations across all levels of field leadership
• Ensure consistent execution of service standards across all locations

Financial & Performance Management

• Own labor performance, staffing efficiency, and cost control across all accounts
• Monitor KPIs, including quality scores, staffing levels, overtime, and client satisfaction
• Drive operational improvements to protect and enhance contract margins

Standardization & Systems

• Implement and enforce standardized operating procedures across all sites
• Ensure consistent use of inspection and quality control systems 
• Develop scalable staffing models and training programs

Mobilization & Growth Support

• Lead start-up and transition of new contracts, including staffing, training, and deployment
• Partner with executive leadership on operational planning for new business opportunities
• Build infrastructure to support continued multi-region growth

Client & Contract Performance

• Maintain strong relationships with key clients
• Ensure contract compliance and service delivery expectations are consistently met
• Proactively address issues before escalation

• 7+ years of experience in janitorial, facilities services, or related field
• Proven experience managing multi-site operations ($15M+ portfolio preferred)
• Experience in direct oversight of Area Managers or equivalent multi-site leadership roles
• Experience in 24/7, high-traffic environments (airports, convention centers, or similar)
• Strong background in labor management, staffing models, and cost control
• Demonstrated success in mobilizing new contracts or scaling operations
• Experience in both large, process-driven organizations AND smaller or mid-sized companies
• Ability to operate effectively in a lean environment without extensive corporate support infrastructure

Compensation

• Compensation will be competitive and commensurate with experience
• Performance-based bonus tied to operational results, margin improvement, and client retention
• Benefits package available

Background Screening 

Candidates must undergo a rigorous federal background check and receive E-Verify approval before hire.

Unica is an Equal Employment Opportunity/Affirmative Action Employer. Unica Enterprises LLC is a drug-free workplace and conducts pre-employment testing as a condition of employment and is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, lactation/breastfeeding, sexual orientation, gender identity, national origin, ancestry, age, marital status, familial status, disability, genetic information, or protected veteran status, military status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Unica hires and promotes individuals solely based on their qualifications for the job to be filled.