Director of Operations

About Us

American Exchange Group is an industry leader in fashion accessory products and brand management. By facilitating distribution to major retailers internationally for their globally recognized brands, custom private label brands, and exclusive licensed brands—including footwear, tech wearables, watches, jewelry, handbags, fashion accessories, home, and beauty—American Exchange Group raises the bar by disrupting the status quo with value and quality, while staying at the forefront of trends.

Joining American Exchange Group means being part of a dynamic and diverse team where your contributions drive real impact—and where there’s always room to grow. If you're looking to be part of a company that blends heritage with hustle, we’re excited to meet you.

Visit our website at www.axnygroup.com

This role is 5 days a week onsite at our NYC Headquarters 

Position Summary

The Director of Operations will lead end-to-end operations across a multi-brand, multi-entity wholesale fashion organization. This role oversees allocations, order management, logistics, EDI, ERP systems, and Procure-to-Pay (P2P) operations, ensuring seamless execution from purchase through delivery and payment.

This leader will drive operational excellence, retail compliance, and scalable process improvements across a fast-paced, high-volume environment.

Key Responsibilities

Operations Leadership

• Oversee daily operations across allocations, order management, logistics, shipping, EDI, and P2P (procurement through payment)


• Ensure accurate, timely order fulfillment and vendor payment processes across all wholesale channels


• Standardize processes across multiple brands and entities

Allocations & Order Management

• Lead allocation strategy and inventory deployment across key accounts


• Partner with Sales and Planning to prioritize orders and manage the full order lifecycle (EDI through invoicing)

Logistics, Shipping & Compliance

• Manage outbound logistics, routing, and carrier relationships


• Ensure compliance with retailer requirements and minimize chargebacks


• Oversee EDI transactions (850, 855, 856, 810) and resolve issues as needed

Procure-to-Pay (P2P) Operations

• Oversee procurement workflows including PO creation, approvals, and vendor coordination


• Ensure accurate invoice matching, discrepancy resolution, and timely vendor payments


• Maintain strong vendor relationships and onboarding processes


• Partner with Finance on AP, accruals, and month-end close

ERP & Process Optimization

• Own ERP systems (A2000, M3, NetSuite, etc.) across operational and P2P workflows


• Drive system enhancements, automation, and data integrity across entities


• Establish KPIs (OTIF, fill rate, chargebacks, invoice cycle time) and lead continuous improvement initiatives

Team Leadership

• Lead and develop teams across allocations, logistics, EDI, compliance, and AP/P2P


• Drive accountability, performance, and a culture of operational excellence

Qualifications

• 10–15+ years of operations experience in wholesale fashion/apparel/accessories


• Deep expertise in allocations, logistics, EDI, ERP systems, and P2P/AP processes


• Experience managing multi-brand, multi-entity organizations


• Strong understanding of retailer compliance and routing guides


• Proven success improving OTIF, reducing chargebacks, and optimizing workflows


• Advanced Excel and data analysis skills

Key Competencies

• Strategic and hands-on leadership


• Data-driven and process-oriented


• Strong cross-functional collaboration


• Ability to scale operations in a high-volume environment

Preferred

• Experience with major U.S. retailers and off-price channels (Walmart, Costco, TJX, etc.)


• Background in private label or licensed brands


• Experience in high-growth or scaling organizations


• International logistics and vendor management exposure

What We Offer

• Comprehensive Health & Wellness Benefits, including medical, dental, vision, and supplemental insurance


• 401(k) Retirement Savings Plan with company match


• Generous Paid Time Off (PTO) and paid holidays


• Half Day Fridays with shortened hours during both Summer and Winter seasons


• Health Savings Account (HSA)


• Flexible Spending Account (FSA)


• Tax-free commuter benefits


• Exclusive employee merchandise discounts

Salary: The anticipated base salary is $140k-$160k annually. Actual compensation will be determined based on a variety of factors including, but not limited to, experience, skills, education, internal equity, and location.

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary. The compensation package is dependent on a number of factors, including, for example, experience, education, market data, and business needs.