Director of Operations

Company : Valley Of The Sun Homecare

Job Type : Full Time

8950 E Raintree Dr, Scottsdale

Number of Applicants

000+

Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Director of Operations

Job Summary

The Director of Operation will manage the day-to-day functions of the home care agency which includes our Care Coordinator, Scheduling Coordinator and On Call Coordinator. This position focuses on the success of these positions who are the main points of contact with the caregivers, clients, and other contacts in the community. Ensuring client billing and caregiver payroll is accurate and all complaints, issues or concerns are managed in a timely manner. The Director of Operations will be a key component in the stability and growth of the company, ensuring policies are followed and client satisfaction and caregiver retention are always at the forefront.

Duties:

Organizes and directs the day-to-day functions of providing home care services

Managing the admin care team which consists of a Scheduling Coordinator, Care Coordinator and On Call Coordinator

Ensure appropriate management of caregiver coaching, training, and improvement plans including disciplinary action which is done in conjunction with HR

Ensure you direct reports meet their goals

Cover for direct reports during vacations and other time off

Handle client and caregiver complaints/issues and delegate as needed

Billing and Payroll finalization confirming all scheduling notes and HR tags are entered

Ensure timely management from Care Coordinator on incident reports, hospitalizations within 24 business hours of occurrence

First line of defense for On Call staff along with being in rotation of taking On Call.

Create and maintain relationships with the community by interacting with referral sources at accounts

Manage, develop, and participate in caregiver training meetings, including organizing speakers through community partners when applicable

Manage verification of skills at caregiver orientation and ensure proper additional training is scheduled and followed through by Schedulers and Care Coordinators

Ensure client prospect calls are quickly and properly directed to the Care Coordinator’s and the proper process is managed for assessment and communication with team

Document in a timely manner all notations in our homecare software program including auditing of completed shifts.

Manage long term care insurance communications and file management

Recommend improvement processes for best outcomes

Formalizes processes, policies, and procedures

Performs other administrative duties as assigned by Executive Director or President

Requirements:

High school diploma or GED required; college degree preferred

Five years of related senior care experience required

Two years of verifiable supervisory or management experience in the healthcare industry required, previous home care management experience strongly preferred

Home health, hospice, home care, assisted living, or healthcare experience preferred

Demonstrated record of goal achievement and of successfully taking on increased responsibility with positive results

Proven interpersonal, recruiting and employee relations skills

Must have superior oral and written communication skills

Ability to work under pressure and meet deadlines

Valid driver’s license and automobile insurance required

Clear Motor Vehicle Report and background check required

Valid CPR, First Aid certification and negative TB skin test required with onboarding

Position manages our office which operates Monday through Friday, 8am-5pm with a rotation of On-Call week nights and weekends as needed

Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Work Location: In person

Original job Director of Operations posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Apply Now

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Director of Operations Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Director of Operations Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Director of Operations

Job Description - Director of Operations

Similar Director of Operations Jobs in the US

Mobile Apps