Description
Tyler Technologies is seeking a Director of Operations to serve as the operational leader of our Louisiana State Enterprise portal. This is a mission-critical leadership role, functioning as the right hand to the General Manager and owning the day-to-day performance, growth, and success of our state operation.
Our team builds and maintains digital services used by citizens across Louisiana every day. The Director of Operations will lead a cross-functional team of project managers, business analysts, and support personnel, ensuring high performance, accountability, and exceptional partner engagement.
This role requires a confident, decisive, and highly collaborative leader who can balance execution with strategy, empower their team to deliver results, and represent Tyler as a trusted partner to state agencies. This is a high-impact leadership position that directly shapes the success of Louisiana’s digital government services, the performance and culture of a growing team, and the future direction of Tyler’s Louisiana State Enterprise.
RESPONSIBILITIES
- Operational Leadership & Team Management
- Serve as the primary leader of the operations team, driving accountability, performance, and professional growth
- Establish and enforce clear goals, KPIs, and expectations for team members and projects
- Lead daily and weekly operational rhythms (team meetings, status reviews, prioritization) with confidence and clarity
- Build a culture of ownership, accountability, and continuous improvement
- Coach, develop, and when necessary, course-correct team members to ensure consistent performance
- Execution & Delivery Oversight
- Ensure consistent, predictable delivery of projects and services through strong delegation and oversight
- Maintain real-time visibility into project health, risks, timelines, and outcomes
- Drive operational discipline, ensuring that work is completed by the appropriate team members, not absorbed upward
- Continuously improve processes, workflows, and delivery standards
Partner & Client Leadership
- Act as a primary point of contact and trusted advisor for key state agency partners
- Lead meetings with confidence and communicate clearly, proactively, and professionally
- Build and maintain strong, long-term relationships across agencies and stakeholders
- Ensure consistent, high-quality communication and follow-through across all engagements
Strategic & Financial Ownership
- Partner with the General Manager to drive growth, revenue, and long-term strategy
- Maintain strong understanding of financial performance, forecasting, and payment processing models
- Align team priorities and effort with broader portal goals and revenue opportunities
- Focus on high-impact, long-term initiatives rather than low-value tactical work
Innovation & AI Leadership
- Champion AI adoption, innovation, and process transformation across the operation
- Identify opportunities to leverage AI and emerging technologies to improve:
- Efficiency
- Documentation and workflows
- Service delivery
Partner experience
- Lead the team in adopting modern tools and forward-thinking practices
- Cross-Functional Collaboration
- Work closely with the Director of Technology and other Tyler divisions to ensure alignment and execution
- Represent the Louisiana enterprise across Tyler, building strong internal partnerships
- Support enterprise-wide initiatives and opportunities
WHO WE’RE LOOKING FOR
Leadership Profile
- A confident, visible leader who naturally earns respect across technical teams, clients, and executives
- Proven ability to lead through others, not by doing the work yourself
- Strong communicator who is proactive, responsive, and effective in high-stakes conversations
- Demonstrated ability to hold teams accountable while maintaining a positive, collaborative culture
- Comfortable making decisions, setting direction, and addressing performance issues directly
Core Competencies
- Exceptional operational leadership and execution discipline
- Strong strategic thinking and prioritization (focus on high-impact work)
- Advanced relationship management and client engagement skills
- Ability to translate vision into actionable plans and measurable outcomes
- High degree of business and financial acumen
QUALIFICATIONS
- 7+ years of relevant experience in operations, consulting, project delivery, or digital services
- 3+ years leading teams in management or senior leadership capacity
- Experience managing cross-functional teams (PMs, BAs, technical teams)
- Background in government technology, SaaS, or digital services strongly preferred
- Experience with payment processing, financial systems, or public sector operations is a plus
Additional Traits
- Highly intelligent and quick to learn complex systems and environments
- Comfortable operating in a fast-paced, entrepreneurial environment
- Strong bias toward action, ownership, and results
- Passion for innovation and continuous improvement
What Success Looks Like in This Role
Within the first 6–12 months, the Director of Operations will:
- Establish themselves as the clear operational leader and decision-maker for the team
- Create a culture where team members own delivery and outcomes, not leadership stepping in to complete work
- Become a trusted, responsive, and visible partner to key state agencies
- Drive improved project predictability, communication, and accountability
- Shift focus toward strategic growth and long-term initiatives
- Lead meaningful AI-driven improvements across operations
Work Environment
- Hybrid role based in Baton Rouge, Louisiana
- Some in-state travel required
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