Director of Operations

Preferred years of experience:

• 7–10+ years of experience in Revenue Cycle Management (Preferably Worker’s Compensation), client operations, or healthcare SaaS operations
• 3–5 years in a leadership role managing teams and client-facing functions.

Specific software implementation experience required:

Proven experience leading or supporting Practice Management software implementations (preferably WC), including:

• Client onboarding and go-live execution
• Workflow design and process mapping
• Cross-functional coordination between product, operations, and clients

Experience managing multiple concurrent implementations is strongly preferred.

Any preferred industry or product experience:

• Must have Healthcare RCM experience -preferred Workers’ Compensation/Personal Injury experience, but not required
• SaaS based environments
• experience supporting complex onboarding environment
• Product Software Management
• Project Management – preferably in Healthcare software
• Technical aptitude

Technical skills or systems that are must-haves:

• Strong proficiency in Excel (advanced preferred)
• Experience with reporting, KPI tracking, and data analysis
• Familiarity with EHR/RCM systems, clearinghouses, or billing platforms
• Experience with workflow tools, dashboards, or automation tools (e.g., CRM, ticketing systems)
• Experience with managing a support & ps department – Preferably building/scaling a team in a fast pace and growing environment

Key Success Factors

• Strong ownership mindset with a high level of accountability
• Ability to thrive in a fast-paced, evolving environment
• Experience managing client-facing operations and implementations
• Proven ability to build structure, improve processes, and help scale teams and operations

Language requirements:  English (fluent, written and verbal) – Strong communication skills is a MUST

Travel expectations: up to 25%

Schedule or time zone expectations Pacific Time Zone – if not, must work the hours

Budget or salary range: $80 - $105K