Director of Operations

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Opensity Solutions is seeking a seasoned Director of Operations to lead service delivery for an enterprise client. This is a critical leadership role for someone who thrives in fast-paced, high-touch environments and can immediately establish trust and credibility with senior stakeholders.

You’ll oversee a multi-site team of 15+ professionals delivering white-glove services across Reception & Concierge and Office Services. This role combines operational leadership, financial ownership, and strategic client partnership.

What You’ll Do

• Act as the senior leader and primary client contact for a large enterprise account
• Lead and develop a distributed team
• Deliver best-in-class workplace and concierge services
• Own financial performance, including P&L, budgets, and forecasting
• Drive KPIs, SLAs, and continuous improvement initiatives
• Present insights and strategic recommendations to client leadership
• Identify opportunities to enhance service delivery and grow the account

What We’re Looking For

• 5+ years leading workplace services, outsourcing, or office operations
• Proven experience managing enterprise, high-touch client environments
• Strong people leadership across both managers and frontline teams
• Financial expertise with P&L ownership
• Experience with conference/event systems and ticketing platforms
• Exceptional communication and executive presence
• Ability to step in quickly and make an immediate impact

Why Join Opensity Solutions?

• Lead a high-visibility, enterprise-level account
• Drive meaningful client impact and innovation
• Work with a collaborative, growth-focused leadership team
• Competitive compensation and benefits

Opensity Solutions, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Opensity is an Equal Opportunity Employer. 

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. 

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. 

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.