Director of Operations

Summary:  

The Director of Operations is responsible for providing strategic and operational leadership for the organization's Sales Operations and Inventory/Logistics functions, ensuring alignment across commercial execution, supply chain performance, and business objectives. This role is responsible for optimizing processes, driving operational efficiency and improving data visibility through effective planning and execution.

The Director of Operations will also serve as the primary project manager for office-related services, office needs, and third-party vendor relationships. This will include coordinating cross-functional projects, managing budgets and contracts, and ensuring a productive and well-maintained workplace environment.

Essential Responsibilities:  

Operational Leadership

1. Lead and develop the Sales Operations and Inventory & Logistics teams, fostering a culture of accountability, collaboration, and continuous improvement
2. Develop and execute sales operations strategies that support organizational growth objectives and enhance sales effectiveness
3. Partner with sales leadership to provide data-driven insights, performance analytics, and strategic recommendations that inform decision-making and drive business growth
4. Manage departmental budgets and operational expenditures, ensuring effective resource allocation, fiscal accountability, and alignment with organizational financial objectives

Logistics and Inventory Management

1. Provide strategic oversight of inventory and asset management functions, ensuring inventory accuracy, optimal stock levels, and effective utilization of company resources
2. Lead continuous improvement initiatives across inventory management and logistics processes, streamlining workflows, enhancing operational efficiency, reducing costs, and improving service 
3. Support relationships with transportation providers, warehouse partners, and other vendors
4. Ensure compliance with company policies, regulatory requirements, and safety standards

Project Management and Vendor Oversight

1. Serve as project manager for office-related initiatives, including office relocations, equipment upgrades, and workplace services
2. Manage vendor selection, contract negotiations, and ongoing supplier relationships
3. Coordinate cross-functional projects from planning through implementation, ensuring timelines, budgets, and deliverables are met
4. Oversee office service providers and ensure high-quality, cost-effective support for business operations

Commercial Excellence

1. Proactively drive continuous improvement of sales processes and workflows
2. Support organizational planning by providing operational insights and recommendations to senior leadership
3. Lead special projects and strategic initiatives as assigned
4. Optimize CRM utilization and sales technology platforms

Audit & Risk Management

1. Oversee internal inventory audits 
2. Maintain documentation and controls related to sales operations and reporting processes

The above statements describe the general nature and level of work being performed as a Director of Operations. They are not intended to be an exhaustive list of all duties, and?additional?responsibilities may be assigned, as?required. 

Minimal Requirements:

1. Bachelor's degree in Business Administration, Healthcare Management, Finance, Operations, or related field
2. 7+ years of progressive leadership experience, including management of multi-functional teams
3. Experience overseeing sales operations, inventory management, logistics, or supply chain functions
4. Demonstrated success leading process improvement and operational excellence initiatives
5. Demonstrated ability to proactively identify inefficiencies and implement solutions that improve the business
6. Strong understanding of CRM platforms and business analytics
7. Experience supporting regulated healthcare or medical device environments
8. Strong project management experience with the ability to manage multiple priorities simultaneously
9. Experience managing vendor relationships, contracts, and service providers
10. Advanced analytical, problem-solving, and decision-making skills

Work Environment?

The Director of Operations is mainly an office-based role with intermittent travel. The Director of Operations will be constantly interacting, problem solving, and adapting to the needs of the team, healthcare providers, and the business.?  

Physical Requirements?

1. Sitting and Standing for Long Periods: Ability to sit or stand for extended periods while working at a computer or attending meetings.  
2. Dexterity & Fine Motor Skills: Ability to operate standard office equipment. 
3. Visual acuity: Ability to read and interpret documents, spreadsheets, and computer screens. 
4. Lifting & Carrying: Occasional lifting or carrying of files, documents, or lab supplies (typically up to 50 pounds).