Director Of Operations

Reports to: Market President

Position Summary

Signing Bonus included

The Director of Operations is responsible for the operational and administrative oversight of The Orthopedic Partners, a Rosenberg, Cooley, & Metcalf (RCM) Clinic, with locations in Park City, Cottonwood Heights & Heber. Primarily based on-site at the Park City Clinic location, this position coordinates office administration and clinical operations in order to ensure organizational effectiveness, efficiency and safety across all locations. The Director of Operations is responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, and patient scheduling to ensure exceptional patient experience. Frequent travel between Park City, Cottonwood Heights & Heber locations will be required and includes oversight of an urgent care facility, physical therapy and pain management services, as well as supporting 12-15 physicians. This position will work closely with corporate centralized support services, including Marketing, RCM, Finance & Human Resources. The practice supports a team of approximately 120 employees and partners closely with the Market President across strategic planning, financial performance, staffing, and day-to-day clinic operations, while working closely with physicians to achieve exceptional clinical and operational results.

Areas of Operation

• Clinic Administration & Office Management
• Clinical & Surgical Scheduling
• Patient Experience & Customer Service
• Financial Management & Budgeting (including RCM & EBITDA performance)
• Recruiting; Retention & employee experience
• Compliance, Privacy & Confidentiality (HIPAA)
• Inventory & Supply Chain Management
• EMR & Reporting Systems
• Ambulatory Surgery Center Coordination
• Company Culture & Communication Across Locations

Major Job Responsibilities/ Essential Functions

• Manage daily operations at multiple clinic locations and coordinate general work activities as well as clinical and surgical schedules.
• Closely partner with key stakeholders to ensure organization needs are met with local ambulatory surgery centers.
• Accurately and efficiently use EMR, including running and analyzing reports.
• Ensure that staff deliver safe, high-quality patient care.
• Build and maintain collegial, results-driven partnerships with physicians, aligning operational priorities with clinical goals to support practice growth and quality outcomes.
• Partner with the Market President and physicians to develop growth initiatives, and meet or exceed operational EBITDA goals, for clinic operations and ensuring that these align with goals of the larger organization.
• Partner with the Market President in the development of Clinic budgets and ensure that Clinic operations are maintained strictly within budgetary parameters.
• Maintain office services and efficiency by planning and implementing effective office systems and measuring against established targets and standards
• Partner with the Market President and HR in recruiting, retention and employee experience management activities
• Ensure office staff are fully trained and providing high quality and efficient healthcare administrative services.
• Prepare and track core stakeholder metrics through reporting, analysis; and presenting information to the Market President that identifies trends and potential areas of opportunity and growth
• Ensure excellent quality, timeliness, and customer service throughout the entire patient experience
• Maintain an in-depth knowledge of all facets of process, policies and procedures
• Ensure consistency and continuity of services by on-boarding and training new clinical employees and support staff
• Management of general Clinic and Office supplies, including inventory and ordering
• Facilitate activities and communication that promotes and reinforces company culture across clinic locations
• Establishes and maintains effective, collegial relationships with patients, families, key stakeholders, facility and department staff, and collaborating physicians to support shared operational and clinical results.
• Maintains effective relationships with partners (including local health care stakeholders) in the community and beyond.
• Demonstrates understanding and strict compliance with HIPAA patient privacy rights.
• Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form.
• Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.
• Maintain personal commitment to The Orthopedic Partners, a Rosenberg, Cooley, & Metcalf (RCM) Clinic mission and values.
• Follow and uphold policies as established in the Employee Handbook.
• Conduct staff meetings for clinic-based staff.
• Attend regular staff meetings and other required meetings.
• Evaluate performance and make recommendations for merit increases, promotions, and disciplinary actions.
• Performs other duties as assigned.

Knowledge, Experience, and Skill Requirements

• Bachelor's degree required, in healthcare administration, business administration, or a related field; Master's degree preferred.
• Proven success in all aspects of multi-site practice management is required, ideally within an orthopedic health care organization.
• Candidates should be able to provide examples that demonstrate successful implementation of strategic initiatives, leading to measurable growth orientated results and outcomes.
• Demonstrated problem solving and workflow management skills required.
• Must be energetic, quality driven and have proven ability to be productive member of a cohesive team of peers dedicated to providing optimum patient care.
• Must maintain a professional attitude towards patients and an excellent and collegial working relationship with other The Orthopedic Partners, a Rosenberg, Cooley, & Metcalf (RCM) Clinic personnel involved in patient care and administrative management.
• Must demonstrate understanding of procedures, policies and documentation required to ensure compliance with healthcare standards of care.
• Excellent communication, critical thinking, ability to work independently, and manage time effectively.
• Ability to prepare reports, analyze financial and other business data.
• Knowledge of payment/reimbursement systems and government/legal regulations and requirements related to health care.
• Knowledge of health care delivery trends and implications for clinical specialty and for the medical practice.
• Familiarity with medical terminology.
• Evaluate and restructure work to make patient flow and other operational systems more efficient.
• Knowledge of clinical policies and procedures.

Typical Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Full range of body motion including handling and lifting patients, manual and finger dexterity and hand-eye coordination.
• Requires standing and walking for prolonged periods of time.
• Occasional lifting and carrying items weighing up to 30 lbs.
• Requires normal visual acuity and hearing.

Typical Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is an on-site, office-based position, based in Park City and required to provide in-person support for other Clinic locations in Cottonwood Heights & Heber on a frequent basis.
• Typical office conditions.
• Requires working under stress on occasion and during irregular hours to accommodate physician schedules.
• Works with a variety of highly confidential, sensitive material.