Director of Operations

Lead Operations. Drive Innovation. Strengthen Community Healthcare.

Mendocino Community Health Centers (MCHC) is seeking an experienced Director of Operations to help shape the future of healthcare delivery across our organization.

This is an opportunity for a strategic, collaborative leader who thrives on solving complex challenges, developing strong teams, and turning ideas into meaningful results. With a focus on operational performance, patient experience, and organizational growth, the Director of Operations will play an important role in strengthening the services we provide to our communities.

Areas of Impact

• Lead with Purpose: Guide and develop operational leaders and Population Health teams, creating an environment where employees are supported, accountable, and empowered to succeed.
• Drive Operational Excellence: Identify opportunities to streamline processes, improve efficiency, and strengthen the delivery of healthcare services across multiple clinical sites.
• Turn Data into Action: Use performance metrics and operational insights to guide decisions, measure progress, and achieve meaningful improvements.
• Strengthen Financial Performance: Lead initiatives to improve revenue cycle processes and support the organization's long-term financial sustainability.
• Advance Population Health: Collaborate with clinical teams to strengthen population health initiatives and improve performance toward established goals.
• Champion Innovation: Explore new technologies and creative solutions that enhance workflows, improve communication, and support organizational priorities.
• Build Strong Partnerships: Work collaboratively with clinical and administrative leaders to align priorities, address challenges, and create a more seamless experience for patients and staff.

We Offer a Cadillac Benefits Package

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and 9 Paid Holidays
• Life Insurance
• 401(k) with Employer Match
• Flexible Spending Account (FSA)

• Bachelor's degree in a related field.
• At least five years of leadership experience in healthcare.
• Demonstrated success improving operational performance in a healthcare setting.
• Strong strategic thinking, problem-solving, and decision-making skills.
• Experience building, developing, and leading high-performing teams.
• Excellent communication and relationship-building abilities.
• Ability to use data to identify opportunities and drive measurable results.

Preferred Qualifications

• At least five years of experience in an outpatient healthcare setting.