Director of Operations

Reports To: Executive Leadership

Position Overview

The Janitorial Operations Director is responsible for overseeing all field operations within the organization, including the performance of Custodial Managers. This role ensures consistent service delivery, operational efficiency, customer satisfaction, and profitable growth across all accounts.

The Janitorial Operations Director plays a critical leadership role in scaling the business, optimizing labor and resources, and maintaining our high standards of quality and customer retention.

Key Responsibilities

• Provide leadership, direction, and accountability for Custodial Managers across all service locations
• Oversee day-to-day operations to ensure service quality, staffing coverage, and customer satisfaction meet company standards
• Develop and implement operational strategies to improve efficiency, reduce costs, and support growth
• Manage labor planning, budgets, and financial performance across all accounts
• Drive customer retention through proactive relationship management and rapid issue resolution
• Ensure compliance with company policies, SOPs, and all state and federal regulations
• Lead hiring strategies in partnership with HR and oversee workforce planning for all regions
• Coach, mentor, and develop management staff to build strong leadership pipelines
• Monitor KPIs, performance metrics, and service quality standards across all sites
• Collaborate with executive leadership on business development, account expansion, and operational scalability

Leadership & Operational Focus Areas

• Multi-site operations management
• Labor optimization and cost control
• Employee development and retention
• Customer satisfaction and contract retention
• Standardization of processes and quality assurance
• Rapid problem-solving and escalation management

What Success Looks Like in This Role

• High customer retention and satisfaction across all accounts
• Fully staffed, well-trained teams with low turnover
• Operations consistently meeting or exceeding budget targets
• Strong, capable Custodial Managers who operate independently and effectively
• Continuous improvement in efficiency, quality, and scalability

Work Environment & Expectations

• Regular travel to client sites and regional offices
• Availability outside standard business hours as needed to support operations
• Fast-paced, hands-on leadership role requiring both field presence and strategic oversight

Why Join Us

• Opportunity to lead and scale a growing operations team
• Direct impact on company performance and customer success
• Collaborative leadership environment with growth potential

• 5+ years of leadership experience in operations management (janitorial, facilities, service industry, or similar)
• Proven experience managing multiple teams and managers
• Strong financial acumen, including budgeting and labor management
• Demonstrated ability to drive performance through others
• Excellent problem-solving skills at both strategic and operational levels
• Strong communication, leadership, and organizational skills
• Experience with multi-site service delivery preferred

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance