Director Of Operations

Job Description

Job Description

Director of Operations- Airframe
What youll do:
Plans and directs aircraft and avionics maintenance, installation, and shop activities and coordinates with other departments to assure high quality work and timely delivery to our customers. Maintains a safe work environment; ensures that stringent housekeeping, 5S standards and safety procedures and practices are followed; ensures that tools/equipment meet safety requirements; leads trend and root cause analysis and accident investigations. Maintains positive employee relations by providing an inclusive work environment
Will manage a team of 70 technicians and managers.
Attains P&L objectives by monitoring work-in-process to assure that work is accomplished within allotted hours and within cost of sales parameters.
Responsible for all Hangar Line Maintenance functions, as well as the Electrical Shop, Avionics Shop, and Sheet Metal Shop.
Reviews contract pricing to ensure that competitiveness, profitability, customer satisfaction, and market growth are maintained.
Closely monitors sales forecast and WIP and works with the sales team to ensure plan targets are met.
Reviews and corrects invoices for work performed in areas of his/her control to ensure the accuracy of the work description, hours charged, and parts issued.
Coordinates and reviews the preparation of all work estimates (quotes) to ensure a prompt response to our customers.
This position is a point of contact for technical questions from customers and for status of work-in-progress.
Ensures that all employees receive appropriate technical training and on-the-job instruction to maintain the highest standards of quality.
Promotes, encourages and leads employees towards a continuous improvement culture. Leads the implementation of Lean initiatives.
Coordinates and liaises with quality assurance, engineering, material, customer service, sales, finance, etc. to resolve difficult or continuing problems and ensure production standards and goals are achieved.
Monitors and analyzes output, cycle times, routings, labor, quality, staffing, facility usage, budget, financial performance, etc. for all cells/service operations and oversees and participates in the resolution of problems or reinforcement of positive findings.
Conducts regular capacity planning of equipment, floor space and labor resources required based on forecast demands.
Formulates, recommends and implements policies and programs to guide the corporation in maintaining and improving the competitive position and profitability of the operation.
Actively participates in the appropriate management team(s), assisting with the development and realization of strategic plans, budgets, goals and outcomes.
Ensures that all employees receive safety training and consistently employ safe work practices. Enforces quality standards; monitors and provides corrective action for workmanship issues.
Responsible for ensuring positive employee relations by dealing with issues in a fair, equitable, and consistent manner.
Exercises authority in hiring, training, career development, performance appraisal, salary adjustments, promotion, discipline, health, safety and the general employee relations of direct reports.
What skills you will use:
Bachelors Degree or related field and/or equivalent experience.
FAA Airframe and Power plant license and minimum of 5 years recent experience in in an Operational leadership role with delivered and sustainable results.
P&L experience required.
Strong business acumen and innate curiosity with a talent for finding and maximizing opportunities in order to collaborate and contribute to the success of the total business model.
Proven record of change management, operational excellence and continuous improvement achievements.
Demonstrated inspirational leadership experience with core values centered on a participative communication style with a high degree of transparency and empathy; must naturally lead by example through physical presence, employee engagement and communication with all levels of the organization effectively.
Ability to lead effectively under tight deadlines and high stress situations with a steadfast commitment to prioritizing safety, quality and scheduling.
Strong customer service aptitude and skilled in balancing customer demands with business unit priorities.
Ability to analyze and troubleshoot technical problems.
Must have planning, scheduling, and labor resource allocation skills with the ability to handle multiple projects and multiple deadlines.
Possesses financial acumen, strong organizational, analytical, strategic planning, and decision-making and problem-solving skills while demonstrating situational awareness.
Effective communicator, both oral and written. Must possess excellent interpersonal customer and employee relations skills.
Sit, stand, and/or walk for extended periods of time.
Bend and climb in order to look at various parts of the aircraft.
Manipulate a telephone, calculator, and computer keyboard.
Speak audibly and intelligibly over the telephone and in person.
See and read technical information and invoices.
Work well in a demanding, stressful, fast-paced environment.
Travel Requirement up 15%.

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