Director of Operations, Connecticut Orthopaedic Institute, Fairfield Region

• Bachelor of Science is required


• Ten plus years of clinical experience


• Five plus years of progressive leadership experience


• Current license in good standing to practice as a RN, PT, OT, or APP in the State of Connecticut


• Highly effective analytical, organizational, and problem-solving skills


• Visible leader with excellent interpersonal communication skills who relates well with all levels of the organization


• A creative, forward-thinking leader with the proven ability to engage, coach and mentor direct reports, colleagues and other key stakeholders


• Ability to develop and lead programs that align with the organization strategic direction

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Position Summary:

The Director will lead the strategic and operational execution of the Connecticut Orthopaedic Institute (COI) across the Fairfield Region, helping it to become one of the nation’s leading Institutes for excellence and quality. The Director is accountable for service line integration, operational efficiency, and financial performance while ensuring the highest standard of patient care and clinical excellence. The Director will emphasize collaboration with medical and administrative leadership to drive orthopaedic service growth, fiscal responsibility, improve outcomes, and deliver a seamless patient experience. 

Key Accountabilities:

• Supports the vision of COI through collaboration with all participating surgical subspecialties, including orthopaedics, neurosurgery, and podiatry.  Establishes a unique identity of the Institute in the local and national market by creating meaningful opportunities for physician engagement and involvement in the design and execution of services


• Develops sustainability and growth strategies based on future market and orthopaedic landscape predictions. Helps recruit and retain the finest healthcare workforce and fosters a strong working relationship with physicians and private practice stakeholders


• Strong advocate for Institute colleagues and fosters a positive and inclusive work environment.  Establishes and sustains appropriate governance of the Institute to ensure strategic, programmatic, and operational planning. Scale operational and program best practices across multiple sites, helping ensure one standard of care


• Responsible for the successful execution of all operations throughout the continuum of the surgical episode within the Institute’s Fairfield Region locations.  Helps standardize processes, policies, and care pathways to optimize patient flow and resource utilization.  Leverages resources to mitigate transfers out of the region and facilitate acceptance of appropriate transfers into the region 


• Identifies and implements data-driven performance improvement initiatives to enhance quality, safety, efficiency, fiscal responsibility, patient experience, colleague experience, and physician experience


• Seeks opportunities to optimize OR block utilization rate and access to the respective ORs.  Works collaboratively with perioperative leadership to enhance pertinent KPIs, including but not limited to first case on-time starts, turnover time, surgical site infections, etc.


• Oversees the Institute’s revenue and expense budget planning process, preparation, submission, and performance.  Assists in the development of business development plans and ensures targets are achieved or exceeded.  Identifies opportunities, develops strategies, and executes on annual sustainable excellence and expense management initiatives.  In collaboration with regional stakeholders, collates and prioritizes the annual capital request list


• Assists in the development of marketing, community education, and public relations strategies inclusive of a website, Continuing Medical Education (CME) programs, and multimedia to effectively expand recognition and profile regionally and nationally.  Works collaboratively with the marketing and senior leadership of COI in creating a market position strategy and a long-range marketing plan.  Works with marketing to ensure media coverage of specialty events/topics of interest and strategy


• In collaboration with the Regional Director of Orthopaedic Quality and Safety, partners with service line administrators, nursing leadership and support services to establish standards of consistency in the quality of all services. Ensures compliance and ongoing regulatory readiness for any site and/or programmatic review as applicable to the Institute 


• Establishes a framework for always ensuring compliance through organized rounds and periodic inspections