director of operations, Roastery & Reserve Seattle OR New York Roastery

Now Brewing: director of operations, Roastery & Reserve – Seattle OR New York Roastery

Job Summary And Mission

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.

Siren Retail brings the moments of customer connection to the next level by encouraging customers to interact with partners to deepen their understanding of the art behind sourcing, roasting and brewing rare coffees harvested from around the globe. We opened our first Starbucks Reserve Roastery in Seattle’s vibrant Capitol Hill neighborhood in December 2014; it is an immersive and dramatic expression of our passion for coffee, located just nine blocks from our original Starbucks Pike Place store. While our roots lie in Seattle, our search for the extraordinary takes us around the globe, and it’s this restlessness that drew us to New York City, where we opened our New York Roastery in December 2018 in the kinetic crossroads of the world. With our Chicago Roastery, opened in November 2019 on the city's Magnificent Mile, we continue to expand the boundaries of our craft with the world's largest Starbucks. These locations are multi-sensory destinations of epic proportions, providing windows into the coffee journey, offering freshly roasted coffee that is featured in hand-crafted beverages and cocktails, complimented by artisanal Italian food offerings, all designed to curate and deliver memorable experiences customers.

As a director of operations, Roastery & Reserve, you will enjoy the journey of inspiring leaders to create and nurture strong, diverse teams that engage their community and customers. You will develop strategic and operational plans for the market, lead execution and measure results.

Using Your Past Retail Leadership Experience, You Will

Provide functional expertise and execute responsibilities to enable the team to elevate the Roastery & Reserve experience for customers and increase profitability.
Lead a team of leaders by developing high performing, results driven teams through coaching, providing transparent insight and feedback and meaningful development opportunities.
Model how we work together by using your leadership style to bring Starbucks values to your teams, modeling collaboration, inclusiveness, confidence in leadership and teamwork to move the business forward.

Basic Qualifications

We’d love to hear from people with:

5+ years of retail management experience directing multiple districts, P&L, inventory, operations, customer service and marketing
7+ years of management experience leading a team of 6 or more, including training and coaching to support team members to achieve partner, business and customer results.
Experience in a multi-unit environment, knowledge of retail and/or restaurant industry operations and financial reporting.
Strong organization, interpersonal and problem-solving skills.
Minimum High School or GED. Note: a college degree in business or a closely related field, OR 4+ years of US Military service may substitute for a portion of the required experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
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