Director of Operations, Soft Services

ABM Industries

Director of Operations, Soft Services

Troy ,

Michigan

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Reporting to the VP of Automotive the Director of Operations (Industrial Soft Services) will need to possess strong cross-functional leadership skills to drive growth and the successful launch of projects; including project solutioning, project design, leadership alignment, and implementation planning. The candidate will work to establish budgets, workload, develop strategies, and maintain and create business opportunities for the Automotive Sub-IG. The Director of Operations (Industrial Soft Services) will help perform an array of tasks required as requested by the VP and as directed by client to deliver specific outcomes leading to a successful project launches. This position requires a self-starter who has experience in IFM, housekeeping services, industrial setting as well as managing 3rd party suppliers. They will work directly with clients, 3rd party vendor partners and internal service delivery teams to ensure continuous success.
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)
401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.
RESPONSIBILITIES:
Related to industrial soft services, development of overall program strategy, tactically driving teams in and outside of your organization to deliver.
Provide support to business and systems management in addressing complex business issues, conducting feasibility studies and business cases, performing cost/benefit analysis, assessing risks, presenting recommendations to management, implementing solutions, identifying potential information technology vendors and recommending purchases.
Monitor Site Launch projects to ensure customer satisfaction.
Collect, analyze, and interpret key consumer information in support of client-specific business objectives and desired outcomes.
Define, implement and maintain best practices for enhancing processes, procedures, documentation, data quality, consistency, and usability.
Manage and identify change requests and analyze impact of changes to the project for delivery.
Prepare and present customer feedback, insights and recommendations to internal and external stakeholders.
Leverage past learning and category/business knowledge in support ABM and the growth of the Automotive Sub-IG.
Identify & Communicate opportunities for Additional Services, Product Usage, or integrations.
Other projects and responsibilities may be added at the manager’s discretion.
Strong strategic analytical skills with an ability to carry through with delivering on implementation of the strategies.
Ability to communicate effectively to all relevant stakeholders: from new client prospects, existing clients, internal managed staff to the internal Executive team and major shareholders.
Ability to provide accurate analysis and assessment, while maintaining a sense of urgency to meet the needs of business changes.
Demonstrate problem-solving quantitative and analytical skills using data to drive decisions in a business environment.
Must have proven ability to understand a complex technical environment.
Experience conducting business assessments & analysis, and interpreting the results into custom multifaceted enterprise solutions
Ability to adapt to a fast-paced, continually-changing business and work environment while managing multiple priorities
Ability to work across departments internally to solve any client issues that arise
Minimum of a bachelor’s degree in mechanical engineering or business management and comparable large account management experience required.
Minimum of 10 years supervisory experience.
Working knowledge of custodial, housekeeping services and Integrated Facility Management including best practices and supplier partners.
3 years of experience in program or project management within an industrial environment
Demonstrated customer service orientation and skills.
Has managed and built teams that delivery multiple services within a client location.
Has had full budget financial responsibility for projects(s).
Strong working knowledge of energy and sustainability.
Demonstrated expertise in verbal and written communications.
Demonstrated willingness to work non-standard days and hours as required.
Proficient in Microsoft office suit of software programs including Teams.
Must have prior experience in an external customer/client facing environment.
Team-oriented, very responsible, self-motivated, and focused on exceeding expectations
REQNUMBER: 75883
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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