Director of Operations- Tennessee

Overview:

Why Join Us:

• Established Industry Leader – We’ve helped millions of customers for over 70 years.
• Comprehensive Benefits – Including medical, dental, vision, 401(k), paid time off, employee assistance programs, and more.
• Career Mobility – Leadership development programs and a clear path to executive-level roles.
• Supportive Culture – Work alongside peers and senior leaders who value your insight and experience.

Key Responsibilities:

• Lead operational performance for 65+ branches through direct supervision of 6 District Managers
• Set and manage key performance indicators (KPIs) related to growth, profitability, and compliance
• Identify market trends and develop data-driven strategies to maximize territory performance
• Regularly visit branch locations (minimum twice per year per branch) to assess operations, customer experience, and team effectiveness
• Recruit, train, and mentor District Managers and future leadership candidates
• Ensure compliance with state and federal lending laws and internal policies
• Serve as a liaison with local and state trade associations and regulatory agencies
• Evaluate and execute branch expansion, relocation, or consolidation strategies

What We’re Looking For:

• 7+ years of progressive leadership experience in the traditional personal installment loan industry
  (Note: Rent-to-own, lease-to-own, or payday lending experience will not be considered)
• Demonstrated success in multi-unit supervision and building high-performing teams
• Strong knowledge of lending operations, underwriting, and collections practices
• Familiarity with state and federal lending regulations and general employment law
• High degree of professionalism and executive presence
• Willingness to travel extensively throughout the state
• Tennessee residency or relocation required (Relocation assistance available)

Next Steps: