Director of Outbound Distribution

Fulfillment Center Outbound Director

See What We’re All About

As one of the nation’s largest suppliers of appliance and HVAC parts, we like to do things a little differently. At Encompass, we believe in building a team that feels more like family—not the kind you see once a year, but the kind you count on every day.

We serve both businesses and consumers through our B2B and B2C divisions, helping repair technicians, manufacturers, home warranty providers, and DIYers get the parts they need—fast and securely. As Parts Town Home, we’re part of the powerhouse Parts Town family, bringing innovation, exceptional service, and a commitment to a safe and efficient work environment in the residential parts space.

First and foremost, we’re looking for people who live our core values and prioritize customer service—that’s key. But we also value enthusiasm, integrity, and the courage to embrace change—all while keeping safety at the heart of everything we do.

We’re interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us growing, innovating, and ensuring a safe, supportive workplace for all team members.

We’re proud to be recognized for our growth and innovation, and we’re always looking for driven team players who are ready to roll up their sleeves, go the extra mile, and help maintain a culture where safety and excellence go hand in hand. If that sounds like you, let’s talk—Apply Today!

Perks

• The Encompass Family – check out Who We Are to become a part of it!
• Team member appreciation events and recognition programs
• Casual dress code
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered!
• Team Member discounts on our merchandise plus a variety of other cool special deals with our suppliers.

The Job at a Glance

As the Director of Outbound Distribution, you will go the extra mile to ensure we meet the demands of our expanding Fulfillment Center footprint. You will be a role model for our Core Values and will lead the establishment and evolution of systems, automation, people, and processes as the company’s growth continues. You will oversee all aspects of order processing including Picking, Packing, Assembly, and Loading Operations in addition to Freight Shipping.  Additional responsibilities include the development and execution of a daily operating plan, ensuring fulfillment operations are run in an efficient manner and that quality, productivity and safety goals are met. You will be key in the development of operations managers and supervisors. You will work with Customer Service and Sales teams on both the daily execution of order fulfillment and special projects.

A Typical Day

• Build and lead an outbound operations fulfillment team and processes that uphold high-volume same day shipping value proposition
• Plan and monitor performance each day and make changes as needed to ensure all orders ship with high quality
• Comprehensively understand and manage OSHA standards and DOT regulations; be in compliance with any other regulation requirements
• Provide cross-training and skill development to a large team of Managers, Supervisors, Specialists, and hourly team members
• Lead automated distribution process improvement and optimization
• Oversee that all team members are provided adequate training and resources needed to succeed in every role, and coordinate this process with Supervisors and Human Resources
• Partner with Senior Leadership Team on development and execution of company goals and strategies
• Manage staffing levels and scheduling
• Collaborate with managers, supervisors, Quality, Continuous Improvement, and Analytics teams on process improvement, unique solutions, and opportunities to drive growth, efficiency, and improved quality

To Land This Opportunity

• You have 7+ years of experience in high volume Distribution Center (bonus points if you worked in an automated DC)
• You have a minimum of 4 years in a manager or higher role along with a backpack of knowledge (a degree) in Operations, Industrial Engineering or Supply Chain Management
• You naturally lead by example and never fully separate yourself from the day-to-day operation.
• You enjoy motivating your team to reach new production goals. You thrive on change management and enjoy keeping up with a fast-growing environment
• You excel in process improvement methodologies (bonus points if you practice Lean or Six Sigma) and are always looking for ways to become more efficient
• You’re a go-to for developing and managing productivity, have an analytical mind, and take data-driven steps to understand and solve problems
• You relish in developing standardized work with a focus on training and process improvement
• You’re the owner of Pick-Pack-Ship process flow and you consider yourself a master of its organization
• You problem-solve in order to tackle ever increasing delivery expectations
• You have a solid level of understanding of UPS including small parcel and freight shipment processing - it’s a plus if you’ve worked with transportation management!
• You have prior experience in a forklift heavy environment
• You display empathy, understanding, and patience with employees and external customers
• You’re proficient in MS Office including MS Excel
• You have the ability to continuously move around on a concrete surface
• You value organization and detail and have the ability to continuously improve quality while coordinating activities to reduce distribution costs
• You’re an all-star communicator and are fluent in English (both written and verbal)

At Encompass, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The annual salary range for this role is based on including but not limited to qualifications, experience, equipment, and geographical location. Encompass is a pay for performance-company. In addition to base pay, some roles offer a bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid holidays, paid parental leave, and professional development opportunities.

Encompass Supply Chain Solutions, LLC, welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.