Director of Outpatient Operations

Are you looking to start or continue your career within the human services field?

Do you want to work in a role where you can make a difference in someone’s life on a daily basis?

Apply to be a Director of Outpatient Operations today!

What will your day look like?

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.

As a Director for Outpatient Operations at Horizon, you will…

 Staff Leadership & Development

• Ensure staffing stability and fill vacancies quickly


• Lead, mentor, and supervise program directors through regular 1:1 meetings


• Conduct annual reviews and support ongoing professional growth


• Oversee hiring decisions, second interviews, and onboarding

 Operational Oversight

• Review and analyze program data, reports, and processes


• Guide program directors in using operational metrics effectively


• Monitor staffing levels, productivity, and departmental performance


• Lead monthly director meetings to align strategy and initiatives

Quality & Compliance

• Collaborate with CQI and clinical services on new initiatives


• Ensure successful rollout of pilots and systemic changes


• Participate in audits, regulatory reviews, and budget planning


• Develop corrective action plans when needed

Patient & Community Engagement

• Support directors in crisis management and patient complaint resolution


• Maintain strong relationships with referral sources and community partners


• Represent Horizon at trainings, summits, and community events

Why choose Horizon to build your career?

At Horizon, we don’t just offer a workplace—we offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 17 consecutive years and one of America’s Best Workplaces, we take pride in fostering a culture where motivated teammates collaborate to make a difference, every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion!

What we offer that you’ll love…

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.


• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging Council, frequent trainings, ongoing conversations, affinity groups, and more.


• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.


• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!


• Retirement: We know you want to retire comfortably and we’re here to help!  Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.


• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!


• Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.


• Paid time off and paid holidays!

What makes you a great candidate?

We can’t wait to learn more about you! Here are a few specific details of what you’ll need for the job:

• Master’s degree in health and human services field required.


• Education/Licensure/Certificates: LMSW, LMHC, LCSW, or CASAC required.
  
  
  
  • LCSW or LMHC-D preferred
  
  
  
  


• Minimum 5 years of behavioral health clinical experience required.


• Minimum 5 years of clinical/operational leadership experience required.


• Proficiency in computer navigation, Microsoft office products, Electronic medical record software.


• Exceptional organizational and prioritization skills, with proven ability to manage multiple initiatives in a fast-paced healthcare environment.


• Strong written and verbal communication skills, with the ability to convey complex information clearly and professionally to diverse audiences.


• Demonstrated servant-leadership approach that cultivates collaboration, support and a culture of shared accountability.


• Advanced conflict-resolution skills, with the capacity to navigate difficult conversations, mediate challenges, and sustain positive working relationships.

Location:

1370 Niagara Falls Blvd, Tonawanda NY. This position requires regular, local travel to outpatient locations in Erie, Genesee and Niagara counties.

Hours:

This is a full-time position. Monday-Friday; 8:30am-5pm; with flexibility to work early mornings or evenings on occasion. 

Compensation:

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $80,000 - $88,000. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually.

Physical demands associated with this position include:  

• Sitting for extended periods, alternating between standing and sitting


• Mobility required with repetitive wrist, hand, and finger movements


• Handling light duties, occasionally lifting objects up to 20 pounds

Horizon DEIB Statement:

Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values. We uphold principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well-being, drives innovation, and expands opportunities for our employees, patients, and communities.

Disclaimers:

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency proving in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.