Director of Outpatient Services

WHO IS YFA?

We tackle some of the world's toughest problems. Our employees are an incredible group of compassionate, committed individuals, drawn by the opportunity to make a difference. Year over year, our employees report they are proud to work here and are willing to go above and beyond in service of our mission to create a safe, nurturing environment for children.

Youth and Family Alternatives, Inc. (YFA) was founded in 1970. Our purpose and role are to serve children and families in crisis, providing programs that encourage healing, restoration, and success for those we serve. This is why “Family” is our middle name! Our hardworking 350+ team members work in partnership with communities and families, providing a full range of services across the state of Florida.

No matter the role, we believe every team member at YFA has a critical role in supporting our children and our communities and we constantly strive to ensure a positive, purpose-driven, dynamic work environment for you to learn, grow and meet your fullest potential.

Put your talents to use in a culture of care where you can make the world a better place.

POSITION SUMMARY: The Director of Outpatient Services provides strategic, clinical, and administrative leadership for all outpatient behavioral health programs. This position ensures that high-quality, trauma-informed, and evidence-based services are delivered in compliance with federal, state, and accreditation standards. The Director oversees clinical staff and operations, drives program development, and promotes a culture of accountability, innovation, and client-centered care. In addition to the duties and requirements listed below, YFA expects employees to be committed to incorporating principles of trauma-informed care in all areas of service delivery. Commitment to these principles is demonstrated through active participation in agency-required training, use of trauma-informed practices, and understanding that trauma-informed environments require cultural sensitivity and an emphasis on a safe and respectful environment for all.

WHAT YOU WILL DO:

Clinical Leadership:

• Provide clinical supervision to licensed and unlicensed clinicians in accordance with supervisory requirements.
• Ensure use of evidence-based and best-practice clinical models across outpatient programs.
• Oversee development and implementation of treatment protocols, documentation standards, and outcome measures.
• Review and approve clinical documentation to ensure compliance with licensing, funding, and payer requirements.
• Serve as a resource for complex case consultation and crisis response.

Program Administration & Oversight:

• Oversee daily operations of outpatient behavioral health services, including therapy, psychiatry, and case management.
• Manage departmental budgets, productivity standards, and service delivery outcomes.
• Collaborate with the Executive Team to identify new programs, partnerships, and funding opportunities.
• Lead program evaluation, quality improvement, and data reporting efforts.
• Ensure compliance with all applicable regulatory and oversight agencies (e.g., AHCA, DCF, Medicaid).
• Ensure adherence to ethical standards, best practices, and contract deliverables.
• Promote trauma-informed care by supporting staff well-being, self-care, and use of the Employee Assistance Program (EAP).
• Monitor effectiveness and fidelity of trauma-informed practices.
• Serve as a liaison to referral sources, community partners, and funding agencies.
• Represent the organization at community meetings and professional events.
• Build collaborative relationships with schools, hospitals, courts, and social service systems.

Location: Pasco County

WHAT YOU NEED:

Education & Experience:

• Must hold a master's degree Social Work or related area of study from an accredited university and has at least 2 years of experience in working with at-risk populations to include families experiencing substance misuse, domestic violence, and mental health.
• Must have a minimum of 2-5 years of documented supervisory experience
• Florida licensure as a LMFT, LMHC or LCSW, Qualified Supervisor Preferred
• Preferred knowledge and understanding of trauma-informed principles and practices, including the importance of creating a safe environment, fostering trust, promoting collaboration, and empowering individuals.
• Knowledge, Skills & Abilities (KSAs):
• Ability to maintain a wide range of internal and external relationships
• Strong verbal and written communication skills
• Ability to work cooperatively in a group/team setting and show respect to others
• Ability to work at a high level of autonomy, and exhibit sound decision-making skills and critical thinking
• Proven problem solving and conflict resolution skills
• Proficiency in Microsoft Office Suites
• Skilled in actively listening to concerns, providing a safe space for individuals to express themselves without judgment or blame

Physical Requirements:

Position requires employee to work with computers daily. Ability to travel in multi-county areas frequently. Ability to lift 25 pounds, bend, stand or sit for extended periods of time.

WHAT’S IN IT FOR YOU?

At YFA, we are as dedicated to our team members as we are to our mission! YFA provides:

· Generous PTO package, Incrementally Increasing Annually

· 13 Paid Holidays

· 5 Days of Parental Leave

· Medical, Dental, and Vision Insurance

· Short-Term Disability and Long-Term Disability

· Supplemental Accident, Critical Illness, and Hospital Indemnity Insurance

· Paid Life Insurance

· Legal Services

· ID Monitoring

· Pet Insurance

· Employee Assistance Program

· Tuition Reimbursement

· Immediate eligibility for 403b Savings Plan with match after 12 months

· Continuous training and professional development opportunities

And of course, an opportunity to make the world a better place!

Youth and Family Advocates is committed to fostering a trauma informed workplace culture, to include a commitment to ensuring that employees interact with children, families, and each other in ways that promote healing, resiliency, and responsiveness to the impact of trauma in the lives of individuals.

Youth and Family Advocates is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by federal, state, or local laws. We adhere to the principles of affirmative action and strictly prohibit any form of discrimination or harassment based on these protected characteristics.

Youth and Family Advocates comply with applicable federal, state, and local laws governing nondiscrimination in employment. This commitment extends to all aspects of employment, including recruitment, selection, promotion, transfer, training, working conditions, compensation, benefits, and other privileges of employment.

Youth and Family Advocates are committed to promoting a healthy and safe work environment, which is why we always maintain a smoke-free workplace. All forms of tobacco or vaping products of any kind at any time on our premises. Smoking is prohibited in all indoor areas, as well as outdoor spaces. Individuals must leave our campus, which includes our parking lots and other public areas, to smoke, vape, or use smokeless tobacco.