Director of Quality

Natureplex is a dynamic, privately held pharmaceutical manufacturer dedicated to revolutionizing over-the-counter medicines and electrolytes. Founded in 2001, we proudly offer proprietary brands, private label products, and contract packaging services. With our two locations in Memphis, Tennessee, and Olive Branch, Mississippi, we are on an exciting journey of rapid expansion, creating incredible career advancement and personal growth opportunities. 

We are excited to invite you to apply for the Director of Quality Operations role at our Olive Branch, MS, location, where you will become a vital part of our dynamic team. We seek a candidate equipped with strong skills, a positive attitude, and a proactive mindset. By joining us, you will play a pivotal role in driving our success. Your unique contributions will not only promote growth within our thriving company culture but also enhance communication across all Natureplex facilities. Together, we can make a significant impact on our continued success!

In addition to career growth, we also offer a range of benefits and perks to our employees. 

These include:

- Paid Vacation

- Medical Insurance with 80% coverage for employees and 20% for dependents

- Dental and vision insurance

- Short-term Disability

- Voluntary Life Insurance 

- Company-paid life insurance

- 401(k) plan with company-matching

- Weekly pay

- ZayZoon - gives you instant access to your wages ahead of payday

We provide equal employment opportunities and create a safe and fair work environment for all employees.

Natureplex participates in E-Verify.

Summary   of Functions

 The Director of Quality ensures that the organization’s products and services meet the company’s quality requirements, as well as customer and regulatory requirements for quality, safety, and reliability.

Essential   Duties and Responsibilities

• Responsible for the development, implementation, and strict adherence to a quality program. 
• Develops and/or reviews standards, policies, and procedures for all functions and departments involved with or related to the production of all products. 
• The Director of Quality has the authority and decision-making responsibility for the shipment of any product or products and accepts responsibility for products in accordance with all regulatory and company standards.
• Coordinates and assists with customer and/or vendor inspections.
• Periodically inspects completed quality assurance and quality control checklists, forms, and other documents; randomly inspects and verifies quality assurance and quality control checks for conformance to prescribed standards.
• Develops corrective action plans and ensures timely resolution of findings.
• Day-to-day execution of Integrated Management Systems, CAPA systems, and QC testing.
• Receives and reviews all customer satisfaction surveys, customer contacts, and complaints

Skills, Abilities

•  The ability to communicate with customers, vendors, management, and other co-workers is crucial.
• Good reasoning ability is required to solve a wide range of business problems.
• Ability to apply statistical calculations, analysis of variance, correlation techniques, and sampling theory, as well as algebra, linear equations, and other analytics required.
• Adaptability – Ability to establish and maintain excellent interpersonal skills and work well with all levels of internal management and staff, including outside clients and vendors.
• Dependability – A perfect candidate must be highly self-motivated and organized with demonstrated ability to prioritize, manage, and schedule daily work.
• Attention to detail is a must.
• Proprietary Company Management software

Director   of Quality Responsibilities

• Reviews and resolves quality assurance and quality control problems/concerns with the Quality Assurance Manager, Quality Control Manager, and others, including vendors, customers, quality assurance personnel, quality control personnel, and any personnel related to production. 
• Reviews complaint trends and product/component failure analysis; reviews corrective actions with appropriate personnel.
• Prepares reports and other documentation required by regulatory agencies to support the quality function.
• Schedules and performs quality audits and reports findings to the President, Operations Manager, Production Manager, Quality Assurance Manager, and the Quality Control Manager.

Work   Environment

· Manufacturing/Production   Floor

· Office

· Meteorology Lab(s)

Expected   Hours of Work

· Monday - Friday work week, 40 hours per week

Travel

· Sometimes local

Preferred Education and Experience

· Bachelor’s degree in quality or a relevant field of science.

· Master’s degree a plus.

· Experience in Quality Assurance/Quality Control/ Quality Management.

· Demonstrated success in strategic leadership with problem resolution teams.

· Strong verbal and written communication skills are necessary, as well as great attention to detail.

· Effective interpersonal skills; able to negotiate and influence.

· Able to discuss topics at all levels (production floor to executives)

· The ideal candidate is certified in one or more quality-related disciplines (e.g., ASQ, CQA, CQE, CMQ/OE, PMP).

· Experience using SAP is a plus.

Organizational  Relationships

The Director of Quality reports directly to the President. Supervises, trains, and assists all quality assurance and quality control personnel. Directs quality-related activities in conjunction with Manufacturing,   Engineering, Purchasing, Customer Service, and any other department/function that affects the quality of the organization’s goods or services.

Additional Eligibility Qualifications

Certification(s) through ASQ can make an applicant more competitive.