Director of Quality & Client Satisfaction - Federal Construction

AmeriTech Contracting LLC is a fast-moving, quality-driven general construction firm delivering work across federal and commercial clients. We win by executing clean, safe, consistent projects—and by taking care of customers at the front line.

Role Summary

The Director of Quality & Customer Satisfaction is the owner of field craftsmanship, warranty performance, and the customer experience at the jobsite level. This leader will manage our Field Supervisors, set and enforce workmanship standards, drive punch-list and closeout excellence, and ensure warranty items are handled quickly, professionally, and permanently.

NOTE – This position requires frequent travel to our jobsites on the fly when needed and also for consistent spot checks

Key Responsibilities

Field Supervisor Leadership

• Lead, coach, and hold accountable the Field Supervisor team across active projects
• Standardize field expectations: daily reports, QC checklists, punch walks, and closeout readiness
• Conduct routine site visits and quality audits to ensure consistent execution

Craftsmanship & Quality Standards

• Build and enforce AmeriTech’s workmanship standards (by trade, scope, and client requirements)
• Identify quality risks early and implement corrective actions before they become rework
• Drive a “do it right the first time” culture with subs and internal teams

Warranty Management

• Own the warranty process end-to-end: intake, triage, scheduling, execution, documentation, and closeout
• Coordinate internal teams and subcontractors to resolve issues fast and professionally
• Track warranty trends and eliminate repeat issues through root-cause analysis

Front-Line Customer Service

• Set the standard for how we communicate with customers on-site—professional, responsive, solutions-first
• Manage escalations and ensure clients feel heard, respected, and taken care of
• Improve customer handoffs at turnover and ensure clean, confident closeouts

Systems, Reporting, and Continuous Improvement

• Develop QC workflows, inspection checklists, and performance metrics (rework rate, punch aging, warranty cycle time)
• Provide weekly reporting to leadership on quality performance, risks, and corrective actions
• Train teams and subcontractors on standards, expectations, and best practices

Qualifications

• 5+ years in construction field leadership, quality control, or superintendent/supervisor management (GC environment preferred)
• Strong understanding of workmanship standards across common trades (carpentry, finishes, roofing, MEP coordination, etc.)
• Proven ability to lead and develop field leaders and manage subcontractor performance
• Experience managing punch lists, closeouts, and warranty programs
• High accountability, strong communication, and a calm, professional customer presence
• Proficient with field documentation (photos, reports, checklists); comfortable adopting tech/tools

• Benefits & Career Growth:
• 401(k) with company matching
• Health, Dental, and Vision insurance
• Life insurance
• Paid time off (PTO)
• Retirement plan
• Opportunities for professional development and career growth
• Equal Opportunity Employer Statement:
  Ameritech Contracting is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected under applicable law.