Director of Quality and Performance Improvement

Position Overview: Neighborhood Health Association is seeking a dynamic and experienced Director of Quality and Performance Improvement to lead our quality initiatives and drive organizational excellence. In this pivotal leadership role, you will collaborate across all business operations to enhance quality measures, oversee accreditation requirements, and celebrate the outstanding work of our providers. We are looking for an energetic leader who thrives in detail-oriented environments and is eager to expand their management skills in a healthcare setting.

Key Responsibilities:

• Strategic Leadership: Develop, implement, and monitor a comprehensive organizational strategy focused on continuous quality improvement and performance enhancement.


• Subject Matter Expert: Serve as a champion for quality measures, best practices, and patient satisfaction, working closely with leadership to drive improvements.


• Risk Management: Lead and manage risk management efforts, identifying potential risks and implementing effective mitigation strategies.


• Interdepartmental Collaboration: Foster collaboration among departments to control costs, mitigate risks, and ensure adherence to industry standards and best practices.


• Accreditation Oversight: Monitor changes from accreditation bodies and update policies accordingly. Serve as the primary contact for site visits, overseeing the completion of Plans of Correction (POC) and finalizing accreditation findings.


• Team Leadership: Direct and mentor the Quality Improvement Staff, leading initiatives that promote a culture of excellence.

Education:

• Bachelor’s Degree in Health Services, Public Administration, or a related field.  Equivalent experience in community health or FQHC setting in lieu of education will be highly considered.


• Preferred certifications: Certified Healthcare Quality Professional (CPHQ) or Certified Black Belt (Lean, Six Sigma).

Job Requirements/Skills:

• Proven experience in managing professional staff, and setting and maintaining clear performance standards.


• Detailed knowledge of relevant legal and regulatory requirements, including accreditation standards applicable to FQHCs and Patient-Centered Medical Home (PCMH) model.


• Demonstrated ability in developing and managing strategic plans and implementing organizational goals effectively.


• Experience in assessments, accreditation reviews, or audits, with a strong understanding of performance standards.


• Proficient knowledge of medical practices and procedures within a primary care environment.


• Highly competent utilizing tools and technologies commonly found in progressive healthcare settings, including EMR systems.

• Strong understanding of population health management and preventive health screening standards. 

-This is a full-time, exempt salary position, Monday – Friday, no weekends or holidays

-Excellent benefits including Health, Dental and Vision Insurance, PTO and 11 paid holidays.

-We are a drug free workplace, and an Equal Opportunity Employer.

Candidates must provide salary requirements to be considered for a in person interview

Who We Are:

Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to 12 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, and health care for the homeless, women’s health center, senior centers and a full service pharmacy with lab services on site.

For more than 50 years, NHA has placed a strong focus on prevention and empowering individual responsibility in managing their health care and overall well-being. Our services are acutely responsive to the needs of everyone throughout the communities we serve, providing excellent care and the best health practices.

Our Mission: Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one’s own health regardless of the ability to pay.