Director of Quality and Safety

  Job Summary

The Director of Quality leads quality management and quality control activities across company locations, reporting to the President. This position directs quality personnel, oversees quality systems and inspection processes, and supports compliance with applicable aviation regulations, customer requirements, repair station manuals, and quality management standards. The Director partners with operational leadership to identify risk, resolve nonconformances, improve processes, and maintain accurate quality records while supporting safe, compliant operations.

General Accountabilities

• Establishes the company-wide quality strategy, annual objectives, and improvement roadmap across domestic and international operations, aligning common quality standards with local regulatory requirements and site-specific approvals.

• Directs quality management personnel across company locations; establishes objectives, assigns responsibilities, evaluates results, and supports consistent application of quality requirements.

• Oversees quality-related use of Corridor and Quantum, including record accuracy, traceability, reporting, and consistent workflows.

• Maintains and monitors quality management system requirements, performance measures, and management reporting; communicates compliance gaps and recommended actions to leadership.

• Leads cross-site quality management reviews, presents enterprise risks and performance trends to executive leadership, and establishes accountable owners and timelines for actions. Coordinates with site quality leaders to maintain consistent governance while preserving locally assigned regulatory responsibilities.

• Communicates quality policies, procedures, and regulatory updates to each location and verifies understanding through training and follow-up.

• Coordinates implementation of approved process and policy changes, including document control, required approvals, training, and verification of effectiveness.

• Evaluates quality procedures and practices; leads internal audits, coordinates external audits, and tracks corrective actions through closure and effectiveness review.

• Directs quality oversight of inspection and product conformity in accordance with applicable 14 CFR Part 145 requirements, relevant ISO and AS9100 standards, applicable EASA approvals, customer requirements, and each repair station’s manuals and operations specifications. Exercises inspection or return-to-service authority only when appropriately qualified and authorized.

• Leads investigation of technical problems and nonconformances, coordinates containment and root cause analysis, and implements corrective actions with responsible departments; promptly escalates unresolved safety or compliance concerns.

• Oversees accurate technical reports, quality records, and data analyses; identifies trends in audit findings, defects, rework, and customer concerns to guide improvements.

• Develops and manages the department budget, identifies staffing and training needs, and recommends resources required to maintain quality and compliance.

• Partners with departments to address quality issues, develop personnel, and support consistent, documented practices. Performs other related duties consistent with the role and applicable qualifications.

• Supports a workplace where employees can report quality, safety, or compliance concerns without retaliation and follows company procedures for escalation and resolution.

• Detailed knowledge of aviation inspection practices, technical data, product conformity, and maintenance documentation.

• Experience applying AS9100 and applicable ISO quality management procedures, including audits, document control, and corrective action.

• Minimum five years of experience applying FAA regulations under 14 CFR Part 145, 135, or 121, with working knowledge of Part 145 repair station quality requirements relevant to assigned responsibilities.

• Minimum five years of maintenance, repair, and overhaul (MRO), aviation, or aerospace experience. This experience may overlap with the regulatory experience requirement.

• FAA mechanic certificate with Airframe and Powerplant (A&P) ratings, applicable Inspection Authorization (IA), graduation from an FAA-certificated Part 147 aviation maintenance technician school, or equivalent relevant training and experience. 

• Experience leading quality operations across multiple locations, including international operations, and managing quality leaders or managers. Demonstrated ability to harmonize quality systems while addressing differing regulatory approvals, customer requirements, and local operating needs.

• Demonstrated experience leading quality teams or coordinating quality programs, audits, and corrective actions across departments. Any formally assigned regulated function requires the qualifications and authorizations applicable to that function and facility.

• Travel to company locations and other business-related destinations is required as needed to support quality oversight, audits, and related responsibilities. Frequency and duration will vary based on business needs, subject to applicable reasonable accommodation obligations.

Skills

· Ability to communicate quality requirements clearly and collaborate with employees, customers, auditors, and leaders.

· Ability to interpret regulatory and technical requirements, assess risk, and escalate issues beyond delegated authority.

· Ability to analyze inspection results, traceability, records, and trends to identify conformity gaps and improvement needs.

· Ability to lead risk-based audits, apply root cause analysis, and verify corrective actions prevent recurrence.

· Ability to improve processes and resolve technical deviations with qualified personnel while maintaining compliance.

· Ability to develop multi-site teams and prioritize staffing, budgets, and projects within site-specific requirements.

· Ability to use Corridor, Quantum, and reporting tools to manage quality data and adapt to new systems.

· Ability to maintain accurate, defensible records, protect confidentiality, and exercise objective, independent quality judgment.

Physical Requirements  

· Perform computer-based work and review technical documents and quality records for extended periods, with appropriate changes in position or breaks.

· Access and move through office and maintenance areas to conduct audits, observe processes, and support quality oversight.

· Use computers and communication tools to prepare reports, review detailed information, and exchange job-related information.

· Follow site safety procedures and use required personal protective equipment when entering designated operational areas.

· Ability to Travel to company locations and other business-related destinations as needed in a car or airplane.