Director of Quality Improvement

LANDMARKS FOR FAMILIES

JOB DESCRIPTION

POSITION TITLE: Director of Quality Improvement

FLSA Classification: Exempt

Supervisor's Title: Vice President of Strategic Initiatives & Facilities

About Landmarks for Families

At Landmarks for Families, our mission is to cultivate thriving children and families. We fulfill this mission by working with purpose, producing outcomes with intention, and remaining committed to doing the right thing at the right time for the right reasons.

Landmarks for Families is a 501(c)(3) nonprofit organization serving families seeking support, families in crisis, and children experiencing homelessness or who have been impacted by abuse, neglect, or abandonment. Through family education, preservation, residential, and reunification services, we teach, heal, strengthen, and empower more than 900 children and families each year.

Accredited by the Council on Accreditation (COA) since 1980 and the Teaching-Family Association, Landmarks for Families is a proud member of the Child Welfare League of America and the Palmetto Association for Children and Families. Our promise guides us to the families we serve: "Prevention if we can, safety when we must, and support, always."

Overall Job Purpose

As a member of the Landmarks for Families leadership team, the Director of Quality Improvement provides strategic leadership and oversight for the organization's continuous quality improvement efforts. This position ensures that the tools, resources, systems, and support are in place to deliver high-quality, impactful programs that improve outcomes and opportunities for children and families across the Lowcountry.

The Director of Quality Improvement is responsible for developing and implementing systems, metrics, and performance measures that promote quality operations and service delivery; support fidelity to program models and systems of care; ensure compliance with contractual, funding, and accrediting requirements; and strengthen quality assurance, data collection, and outcome evaluation processes.

Reporting directly to the Vice President of Strategic Initiatives & Facilities, this position collaborates with leadership to advance the organization's mission, vision, culture, strategic priorities, and annual goals while serving as an advocate for children and families.

Job Responsibilities

1. Program Implementation and Evaluation:

• Implement and maintain program compliance protocols and standards.


• Establish outcome measures and data collection processes.


• Support quality improvement initiatives, audits, and evaluation of program outcomes.


• Create user-friendly tools to improve data collection and reporting.


• Assess needs and recommend program development, expansion, and sustainability strategies.


• Prepare and disseminate program reports for internal and external stakeholders.

2. Risk Management, Quality Assurance, and Compliance:

• Update and maintain policies and procedures related to quality improvement.


• Collaborate with leadership and program directors to ensure compliance and program effectiveness.


• Prepare and present monthly analyses of organizational data.


• Integrate data-driven decision-making into leadership meetings, training, and program reviews.


• Provide training and coaching related to external requirements and regulations.


• Design and evaluate quality assurance tools and surveys.


• Work with the leadership team to identify risks and develop mitigation strategies.

3. Training, Professional Development, and Teamwork:

• Participate in meetings, training, and committees.


• Support professional development and foster collaboration.


• Assist with special events, crisis management, and organizational initiatives.


• Uphold the mission, vision, and values of Landmarks for Families.

4. Other Duties:

• Perform other duties as assigned to support departmental and organizational initiatives.

Additional Position Information:

Contacts: Occasional interaction with board members, external stakeholders, and volunteers; regular, ongoing contact with staff and leadership at all levels throughout the organization.

Decision-Making Authority: Must be able to make effective decisions regarding strategies for the delivery of high-quality services, training, quality improvement initiatives, and program design.

Functional Knowledge: Knowledge of training, AI tools, automation, data collection, data analysis, and program design strategies. Proficient in data management systems, Microsoft Office, and general computer applications. Knowledge of the Apricot platform is preferred.

Education and Specific Training: Minimum of a bachelor's degree in public administration, business administration, nonprofit management, social sciences, or a related field.

Experience: Preferred experience in nonprofit administration, quality improvement, training, data analysis, program development, program evaluation, or direct program delivery.

Responsibility Level: Director-level position.

Supervisory Responsibility: May provide oversight, supervision, and mentorship to interns and other temporary staff as assigned.