Director of Quality Improvement - Full-Time

The Staff Pad has partnered with a reputed
healthcare organization in Pomona, CA and we are looking to hire a Director
of Quality Improvement provides organization-wide leadership for the organization’s
quality improvement program, partnering with executive, clinical, operational,
and compliance leaders to establish quality strategy and translate
organizational and regulatory requirements into measurable action plans.

Operating under the leadership of the Chief Medical
Officer (CMO) and Chief Operating Officer (COO), with the CMO providing direct
clinical oversight of quality improvement activities and regulatory quality
programs, The Director leads initiatives focused on improving patient
outcomes, safety, access, equity, and care experience while overseeing quality
data, clinical quality reporting, continuous improvement, Patient-Centered
Medical Home recognition, and the overall performance of the Quality
Improvement Department.

Schedule: Full-Time

What You’ll Do

Key Responsibilities

Quality Strategy and Governance

• Lead
  the organization’s Quality Improvement and Quality Assurance Plan and
  annual evaluation
  
• Establish
  quality priorities, measures, targets, owners, and timelines; monitor
  progress and corrective actions
  
• Lead/support
  Quality Improvement Committees and workgroups and prepare leadership and
  Board reports, agendas, dashboards and meeting materials.
  
• Advise
  leadership on quality risks, trends, resources, and improvement
  opportunities
  
• Promote
  continuous improvement, accountability, patient safety, and learning
  

Department Leadership

• Direct
  Quality Improvement staff, including hiring, supervision, coaching,
  evaluations, workload, and development
  
• Develop
  departmental goals, staffing plans, procedures, and budgets
  
• Ensure
  accurate, timely, and useful quality analyses, audits, and reports
  
• Collaborate
  with Clinical, Operations, IT, Compliance, HR, Finance, Behavioral Health,
  Dental, and other departments
  

Quality Measurement and Reporting

• Oversee
  collection, validation, analysis, and submission of UDS, HEDIS, payer,
  grant, population health, and internal quality measures
  
• Develop
  dashboards for leadership, providers, sites, and service lines to track
  performance and improvement
  
• Monitor
  provider and care-team performance, variation, and care gaps while
  maintaining confidentiality
  
• Establish
  data-validation and governance controls and partner with Data and IT
  leadership
  
• Present
  quality findings to the Board, leadership, staff, health plans, and
  external reviewers
  

Performance Improvement

• Lead
  PDSA cycles, root-cause analyses, and other structured improvement
  initiatives
  
• Partner
  with clinical and operational leaders to improve quality, access,
  outcomes, patient experience, and care coordination
  
• Translate
  data into sustainable workflow improvements, training, decision support,
  audits, and accountability processes
  
• Evaluate
  results, identify lessons learned, and spread effective practices
  

Regulatory Readiness and Patient Safety

• Lead
  quality activities for Patient-Centered Medical Home recognition and
  renewal with Compliance
  
• Support
  HRSA, FTCA, health plan, accreditation, risk-management, and other
  external reviews
  
• Support
  corrective action plans, monitor completion, and verify effectiveness and
  sustainability
  
• Analyze
  patient safety events, grievances, and quality-of-care concerns while
  maintaining confidentiality
  
• Maintain
  quality plans, reports, audits, committee records, improvement projects,
  and supporting documentation
  

Clinical Analytics and Health Information Technology

• Direct
  clinical analytics and reporting to support decision-making, population
  health, and performance improvement
  
• Partner
  with IT and vendors to improve data extraction, interfaces, registries,
  decision support, and reporting tools
  
• Lead
  quality data governance, including definitions, ownership, validation,
  access, and change control
  
• Evaluate
  digital tools and automation and recommend safeguards, testing, and
  monitoring
  
• Recommend
  workflow improvements involving the EHR, patient portal, population health
  platforms, and other clinical systems
  

Organizational Responsibilities

• Participate
  in meetings related to quality and organizational performance
  
• Maintain
  knowledge of FQHC requirements, quality measures, health plan
  expectations, and improvement practices
  
• Protect
  confidential information and comply with HIPAA, cybersecurity, and
  records-management requirements
  
• Perform
  other related duties as assigned
  

What We Are Looking For

Education and Experience

• Bachelor’s
  degree in public health, healthcare administration, nursing, health
  sciences, informatics, or related field required; master’s preferred
  
• 5+
  years of progressive healthcare quality, population health, clinical
  analytics, or program management experience, including 3+ years in
  supervisory or department leadership
  
• FQHC,
  community health center, or safety-net healthcare experience strongly
  preferred
  
• Experience
  leading cross-functional improvement projects and preparing quality
  reports for executives, boards, health plans, or regulatory agencies
  required
  
• CPHQ,
  Lean, Six Sigma, or comparable quality-improvement certification preferred
  

Knowledge and Skills

• Knowledge
  of quality improvement, patient safety, clinical quality measurement,
  health equity, and population health
  
• Knowledge
  of HRSA Health Center Program requirements, UDS, HEDIS, PCMH standards,
  and payer quality programs preferred
  
• Advanced
  ability to collect, validate, analyze, and present healthcare data and
  translate findings into improvement strategies
  
• Proficiency
  in Excel and PowerPoint, with experience using EHRs, population health,
  data visualization, or clinical reporting tools; NextGen preferred
  
• Strong
  leadership, project management, facilitation, communication, and
  presentation skills
  
• Ability
  to manage multiple priorities, meet deadlines, exercise sound judgment,
  and communicate sensitive information professionally
  
• Commitment
  to serving medically underserved communities and reducing healthcare
  disparities
  

What You Can Expect

Work Environment

• Primarily
  office and health center-based, with regular travel among sites and
  occasional travel for meetings or training
  
• Requires
  extended sitting and computer use, as well as standing, walking, bending,
  reaching, speaking, hearing, and seeing
  
• Ability
  to communicate clearly, review detailed reports, maintain concentration,
  manage competing deadlines, and work effectively in office and clinical
  settings
  
• Ability
  to lift and carry materials and equipment up to 20 pounds, with or without
  reasonable accommodation
  

Compensation and Benefits: 

• Competitive
  Salary
  
• Medical,
  Dental and Vision Insurance 
  
• Holiday
  Vacation and Sick Leave 
  
• Employee
  Assistance Program 
  
• Life
  Insurance (Basic + Voluntary) 
  
• Tuition
  Reimbursement 
  
• 403(b)
  Retirement plan with 6% match
  

This is
an opportunity to make a meaningful impact by strengthening quality systems,
supporting clinical excellence, and advancing initiatives that improve care
across the organization. If you are a collaborative quality leader who brings
strong analytical, strategic, and operational skills, we encourage you to apply
and join a team committed to delivering better outcomes for the communities it
serves.