Director of Quality Management

At Discovery Behavioral Health, we know the best way to predict the future of healthcare is to create it.  As a member of our growing team, you will have a voice in the creation of life-changing programs and treatment centers nationwide.  Working collaboratively with the best and the brightest in our industry, you will be part of an innovative team of professionals committed to generating positive and remarkable outcomes for the clients we serve.

If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you’ve come to the right place.  Because we put clients first, it is our honor to support and reward those who serve them.

Compensation Range: $95-115k per year.

Compensation will be dependent upon geographic region, education, and experience.

Our Offer to You!

We are dedicated to empowering our employees with their professional and personal development by providing:   

•    401(k) 

•    Healthcare benefits  

•    Vacation and sick days

•    Employee referral program 

•    Employee discounts to various stores, amusement parks, events, etc. 

•    Continuing education (CE) programs and training 

•    Weekly training opportunities  

•    Advancement opportunities within the organization 

Discovery Behavioral Health (DBH) is seeking a Director of Quality Assurance to join our team in Los Alamitos, CA. Reporting to the VP of Admissions and the National Director of Admissions, the Director of Quality Assurance (QA) is responsible for assessing the quality and performance of our call center associates who deal with our existing and potential patients. The Director of QA will monitor inbound/outbound calls and webform responses to assess associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This Director of QA will be lead in developing and implementing call center quality processes and procedures; as well as providing recommendations for enhancements to training materials as needed to enhance the overall patient experience. The Director of QA will also oversee internal metrics utilizing RingCentral, Salesforce, PayCom and incentive plan reporting.

Responsibilities

• Develop and implement call center quality processes and procedures.
• Develop strategies to reduce risk and increase overall performance and conversion rates.
• Ensure milestones are met to support the overall business strategies set forth by our leadership.
• Lead and provide direction for effective execution of the QA and admissions department.
• Act as the primary lead on Quality Assurance activities and assigned projects
• Manage assignments in a manner that blends the organizational needs with corporate goals.
• Work in a multi-disciplinary team effectively.
• Exhibit strong organizational leadership and values to influence the success and future of DBH

• Bachelor’s degree in social work, psychology, public health or a related field or equivalent work experience.  (Master’s preferred)
• A minimum of five years of experience in the field of substance abuse / behavioral health are required.
• Has working knowledge of Federal and State rules and regulations related to behavioral health
  • Is familiar with Joint Commission standards.
• Leadership, education and training, and customer service skills, as well as, an understanding of the principles of Clinical Services, Quality Management, Compliance, and Policy Management are required.
• Experience in developing and implementing trainings.

Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.