Director of Resource Management

The Director of Resource Management provides strategic leadership and oversight of the organization's resources, operations, and community partnerships to ensure individuals and families have access to essential goods and services.  

This position is responsible for identifying resource needs, overseeing acquisition and inventory management, coordinating distribution, and developing sustainable partnerships that support the organization's programs and communities served.

Working collaboratively with Senior Administration, program leadership, schools, community organizations, vendors, and other stakeholders, the Director ensures resources are managed efficiently, distributed equitably, and aligned with organizational priorities. The Director promotes operational efficiency, accountability, continuous improvement, and responsible stewardship of organizational and community resources.

ROLE AND RESPONSIBILITIES

Key Responsibilities

• Oversee a large program, multiple smaller programs, or a functional area.
• Implements agency-wide policies, procedures, and operational standards established by Finance, Qualify Assurance, Human Resources, Marketing and Communications and other operational divisions.
• Develops and implements operational improvements to increase efficiency, effectiveness, and service qualify within the assigned program or functional area.
• Provides leadership, direction, and supervision to Program Managers to ensure high-quality service delivery and achievement of program objectives. 
• Monitors program performance, ensures compliance with organizational and regulatory requirements, and supports continuous quality improvement.

Activities include, but are not limited to, the following:

1. Strategic Resource Management and Allocation

• Provide strategic leadership and oversight of resource identification, acquisition, coordination, and allocation to support individuals and families served through the organization's programs.
• Collaborate with Senior Administration and program leadership to align resource management strategies with organizational priorities, program needs, and community demands.
• Develop and maintain relationships with community resources, service providers, vendors, donors, and strategic partners.
• Establish processes to assess resource needs, identify service gaps, prioritize requests, and ensure equitable and efficient allocation of available resources.
• Develop and implement strategies to maximize resource availability, improve accessibility, and address emerging community needs.
• Monitor resource utilization and outcomes to evaluate effectiveness, promote accountability, and identify opportunities for improvement.

1. Tangible Resource Acquisition and Inventory Management

• Oversee the procurement, receipt, storage, inventory management, and distribution of tangible resources supporting the organization's home, school, and community-based programs.
• Develop resource acquisition and inventory plans based on program priorities, anticipated demand, available funding, and community needs.
• Identify and secure essential goods, including food, clothing, school supplies, hygiene products, household necessities, and other approved resources.
• Cultivate relationships with vendors, retailers, manufacturers, donors, and community organizations to obtain donated, discounted, and cost-effective supplies.
• Ensure purchasing and procurement activities comply with organizational policies, approved budgets, internal controls, and applicable funding requirements.
• Establish and maintain inventory systems that accurately track resources from acquisition through distribution.
• Monitor inventory levels, anticipate shortages, and implement procedures that minimize waste, prevent loss, and ensure safe storage and handling of resources.

1. Resource Distribution, Logistics, and Fulfillment

• Oversee the review, prioritization, approval, and fulfillment of resource requests from organizational programs and eligible recipients.
• Establish standardized distribution procedures to ensure timely, equitable, and consistent allocation of resources.
• Coordinate resource deliveries, distribution events, seasonal assistance initiatives, and other fulfillment activities across program locations.
• Collaborate with program leadership and staff to identify urgent needs, establish priorities, and coordinate appropriate responses.
• Maintain effective logistics and distribution systems, including accurate documentation of resources received, transferred, and distributed.
• Monitor fulfillment rates, turnaround times, distribution trends, and unmet needs to identify operational improvements.
• Ensure distribution practices comply with organizational policies, eligibility requirements, donor restrictions, and applicable health and safety standards.

1. Community Partnerships and Resource Development

• Develop and maintain strategic partnerships with schools, businesses, nonprofit organizations, government agencies, donors, and other community stakeholders.
• Identify opportunities to expand access to donated goods, in-kind contributions, sponsorships, volunteers, and other resources supporting organizational programs.
• Collaborate with the Development and Communications Division to align partnership initiatives with fundraising priorities, donor stewardship, and organizational messaging.
• Represent the organization at community meetings, outreach events, resource fairs, and partnership activities.
• Develop strategies to strengthen partner engagement, encourage ongoing contributions, and support sustainable community relationships.
• Evaluate partnership effectiveness and identify opportunities to expand resources and improve coordination.

1. Performance Monitoring, Reporting, and Continuous Improvement

• Develop and maintain systems to track resource acquisition, inventory, distribution, partner contributions, and identified service gaps.
• Establish performance measures to evaluate resource utilization, operational efficiency, and fulfillment outcomes.
• Prepare reports and recommendations for Senior Administration regarding resource availability, emerging needs, operational challenges, and opportunities for improvement.
• Utilize operational data, program feedback, and community input to strengthen resource planning and improve service delivery.
• Maintain accurate records and reporting practices to support financial accountability, grant compliance, donor requirements, and organizational decision-making.
• Identify and implement process improvements that promote efficiency, transparency, accountability, and sustainability.

1. Leadership, Collaboration, and Organizational Accountability

• Provide leadership and direction for resource management operations, ensuring alignment with organizational goals and strategic priorities.
• Collaborate with Senior Administration and program leadership to anticipate resource demands and coordinate organizational responses.
• Establish clear responsibilities, operational procedures, and performance expectations for resource management activities.
• Provide guidance, training, and support to staff, volunteers, and program representatives involved in resource acquisition, inventory, distribution, and partnership activities.
• Promote a collaborative, service-oriented environment focused on accountability, responsiveness, and continuous improvement.
• Ensure responsible stewardship of organizational assets, financial resources, donated goods, and community contributions.
• Perform other duties as assigned to support the organization's mission and operational needs.

QUALIFICATIONS / EDUCATION / EXPERIENCE REQUIREMENTS

• Bachelor's degree in Business Administration, Nonprofit Management, Public Administration, Education, Social Services, Community Development, Operations Management, or a related field preferred, but not required.
• Significant relevant professional experience may be considered in lieu of a degree, including retail management, customer service leadership, operations management, inventory and supply chain management, human services administration, or nonprofit operations.
• Minimum of five (5) years of progressively responsible experience in program operations, resource management, community services, nonprofit management, or a related field.
• Demonstrated experience overseeing operations, coordinating services, supervising staff, and managing multiple priorities.
• Experience developing and maintaining relationships with community organizations, schools, vendors, donors, and external partners.
• Knowledge of budgeting, procurement, inventory management, resource allocation, and operational planning.
• Strong leadership, organizational, analytical, communication, and problem-solving skills.
• Proficiency with standard office software, data tracking, reporting tools, and inventory management systems.
• Ability to exercise independent judgment, manage competing priorities, and collaborate with diverse stakeholders.
• Must possess a valid New York State Driver's License and be able to travel as required.

WORK ENVIRONMENT / HAZARDS

• Job-related responsibilities do not typically involve exposure to blood, body fluids, or tissue. Category I tasks are not a condition of employment.
• May encounter unpredictable individuals or situations while working at CNYHHN facilities, affiliated locations, or community sites.
• OSHA Exposure Category III.

PHYSICAL DEMANDS

• Certain deadlines and unanticipated developments may require work during evenings, weekends.
• Ability to quickly address any emergent issues without losing focus on task at hand.
• The employee must have full sight and hearing with fluency in the English language. While performing the duties of this job, the employee is regularly required to talk or hear.  
• The employee frequently is required to stand, walk and sit.  
• Constantly operates a computer and other office productivity machinery, such as a copy machine, scanner, computer printer, etc.
• Ability to occasionally lift, carry, push, or pull materials and supplies weighing up to 25 pounds.
• May occasionally be required to assist with moving, organizing, or distributing inventory and tangible resources.

Items exceeding 25 pounds should be moved using appropriate equipment or with assistance.

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

Benefits:

Health Insurance

Voluntary Insurance Options

Paid Time Off

Paid Sick Leave

Dental Insurance

Vision Insurance

Pet Insurance 

Life Insurance

Retirement Plan

Employee Assistance Program

Flexible Schedule

Flexible Spending Account

Other 

WORK CONTACT GROUP

All staff, individuals at sites, visitors, family members, vendors, various county mental health services, various regulatory and professional agencies. There is daily contact with outside providers.

SUPERVISED BY: Vice President of Integrated Services and/or Chief Program Officer

SUPERVISES: Resource Distribution Specialist