Director of Retail Banking

Director of Retail Banking

Job Summary
The Director of Retail Banking oversees the administration and efficiency of all retail functions in accordance with bank objectives including operations, customer service, security, and safety. This role fosters a high-performing team and customer experience while promoting a sales & service culture through coaching, guidance, and motivation. The Director is responsible for building and strengthening customer relationships to achieve sales goals, referrals and account retention. 

Additionally, the Director of Retail Banking leads the evaluation, implementation, and ongoing management of retail banking products, services, and technologies to support organizational growth and improve customer experience. This includes developing and maintaining operational procedures, collaborating with internal departments, and managing relationships with third-party vendors to ensure successful execution of retail initiatives.

The Director ensures compliance with Bank policies and procedures, as well as all applicable state and federal banking regulations. This position oversees risk management, operational controls, security protocols, and regulatory compliance efforts while supporting the Bank's commitment to serving customers, developing employees, and achieving long-term success.

OMB Bank is a quickly growing, fast-paced $2.2 billion financial institution. The ideal candidate would have experience working for institutions of equal or greater size and be able to adapt quickly as new projects are presented, while maintaining existing compliance program.

Primary Location/Schedule: 

• Hybrid work environment: weekly schedule requires a combination of on-site and home office hours.
• On-site: 3110 S Delaware Ave, Springfield MO 65804 
• 8:00 pm - 5:00 pm Monday – Friday; occasional additional hours as needed
• Full-time – 40 hours per week average
• Travel required throughout OMB footprint

Position Requirements: 

· Bachelor’s Degree or three years of related experience

· Mastered experience, knowledge and training in progressively responsible branch management and supervisory activities

· Advanced sales and marketing experience.

· Demonstrated ability to cross-sell and explain all Bank products and services with confidence and authority.

· Effective time management skills (capable of managing and prioritizing multiple tasks

· Remain professional, composed, and assertive, including high pressure situations; display a sense of urgency as needed to ensure requests are completed within expected time frames/service level agreement 

· Demonstrated self-motivation; productive, efficient, organized, accurate work output with no supervision while working independently and within a team environment

· Excellent verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence, and procedures, speak clearly to customers and employees

· Ability to apply strategic planning, activity coordination, and problem-solving techniques to complex issues of multiple facets and variables in non-standardized situations.

Required Skills: 

· Excellent customer service and communication skills

· Strong leadership and team management skills

· Strong mathematical, problem-solving and computer skills 

· Excellent attention to detail and organization skills

· Ability to apply and enforce regulatory standards for ethical behavior, confidentiality, and information security

· Ability to maintain productivity standards while working independently, with minimal supervision

· Intermediate to advanced knowledge and experience with Microsoft Office, Excel, Adobe, and similar software

To Apply: 

• Complete an application at https://www.ombbank.com/about/careers 
• Contact Human Resources at careers@ombbank.com or 417-869-9000 for more information

Futures made brighter.  Banking made better

OMB Bank was founded in 1999 with a commitment to excellence in service.  We offer our customers the latest in banking products and services combined with old-fashioned customer service.  We are committed to giving our employees the kindness, courtesy, and professionalism they deserve.  This philosophy has resulted in our growth from one bank in Springfield to ten branches in Springfield and the surrounding communities

Employee Benefits: 

• Excellent work environment where you are appreciated and recognized for your individual efforts and contributions
• Stability with a locally owned community bank that is growing and expanding in the region
• Paid Leave: Vacation, Military, Bereavement, and Jury Duty
• Cost friendly insurance: medical, dental, vision, critical illness, accident, supplemental life w/ AD&D
• 100% match of retirement savings (up to plan limit)
• Discounted financial service fees on select OMB products and services
• Plus more

Disclaimer: 

The above description relates the general nature and level of work performed by people assigned to this classification. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform tasks outside of their regular responsibilities from time to time, as needed. 

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