Director of Rooms

Twin Farms is located in bucolic Barnard, Vermont, about 90 minutes from Burlington, three hours from Boston, or five from New York City. Stays are reserved for adults only and are inclusive of all meals, fine wines and spirits, as well as all activities and equipment. 

As one of the world's celebrated Five Star hotels, we recognize that people are essential to our success. Indeed, the very essence of great hospitality comes from the dedication of every member of the Twin Farms team.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Twin Farms, Vermont’s only Forbes 5-Star resort, is seeking an experienced and service-driven Director of Rooms to oversee all aspects of the Rooms Division, ensuring the seamless delivery of world-class guest experiences. This strategic leader will manage and inspire a team across front office, housekeeping and guest services upholding the highest standards of luxury, personalization, and operational excellence.

Leadership & Operations

• Provide hands-on leadership and strategic direction for all Rooms Division departments: Front Office, Guest Services, Housekeeping and Laundry.
• Ensure smooth day-to-day operations with a proactive and detail-oriented approach.
• Develop and implement departmental SOPs that reflect Twin Farms’ luxury positioning and Forbes 5-Star service standards.
• Act as the property’s ambassador in delivering authentic, personalized guest experiences.

Guest Experience

• Continuously enhance the guest journey, from arrival to departure, ensuring every touchpoint is curated, thoughtful, and exceeds expectations.
• Resolve guest concerns promptly and professionally, with a focus on recovery and retention.
• Monitor guest feedback platforms and internal surveys; implement improvements based on actionable insights.

Team Development & Management

• Recruit, mentor, and retain top-tier hospitality professionals aligned with the resort’s culture and values.
• Conduct regular performance evaluations, training sessions, and staff development initiatives.
• Foster a team culture that embraces excellence, accountability, and warm hospitality.

Financial & Strategic Oversight

• Prepare and manage departmental budgets, forecasts, and labor costs in alignment with financial goals.
• Collaborate with senior leadership on resort-wide initiatives, capital projects, and long-term planning.
• Identify and implement revenue-generating opportunities within the Rooms Division.

Compliance & Standards

• Ensure compliance with all health, safety, and operational policies, including state and federal regulations.
• Maintain Forbes 5-Star and Relais & Châteaux standards across all touchpoints.

Qualifications:

• Minimum 5+ years of progressive leadership experience in luxury hospitality, preferably at a Forbes 5-Star or Relais & Châteaux property.
• Deep understanding of high-end guest service philosophies and operational best practices.
• Exceptional leadership, communication, and interpersonal skills.
• Proven ability to lead and develop high-performing teams in a boutique or ultra-luxury setting.
• Strong analytical, budget management, and decision-making abilities.
• Hands-on, service-oriented, and adaptable to seasonal fluctuations and guest preferences.
• Familiarity with PMS systems (e.g.Maestro) and hospitality technologies.
• Bachelor’s degree in Hospitality Management or related field preferred

• Paid time off up to 4 weeks
• Paid sick leave 
• Holiday Pay
• Health Benefits
• Life Insurance
• 401k Matching
• Daily Staff Meal
• Relocation reimbursement available

STANDARD SPECIFICATIONS

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.