Director of Sales and Marketing

Location: Spring Creek Village

Pay Rate: $82k/yr: 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Attends daily stand-up and communicates the status of prospects.


• Manage expenditures to budget. Analyze and report on variances. Maintain professional attitude and appearance at all times.


• Manages and provides guidance to any subordinates such as Move-In Coordinator or Business Development, when needed.


• Conduct tours for prospective residents and their families.


• Follow-up promptly on leads from all sources.


• Ensure Customer Relationship Management database contains the most up-to-date information at all times.


• Employ the Sherpa Methodology and tools.


• Provide Executive Director with documents and information necessary to complete leasing signing appointments.


• Participate in marketing events internally and externally.


• Attend and assist with Director's Specials.


• Partner with internal resources to ensure all areas support the sales and marketing process including first impression and dining experience.


• Coordinate with internal resources including plant operations, life enrichment, and dining services to achieve success and satisfaction from event attendees.


• Participate in the Manager on Duty (MOD) rotation.


• Conduct job responsibilities in accordance with the Company's Code of Business Conduct, appropriate professional standards, and applicable state/federal laws.


• Serve as a member of the community's emergency response team.


• Be available to meet with prospective residents during normal operating hours, evenings, and weekends as needed.


• Maintain a professional appearance and good personal hygiene per company policies.


• Coordinate multiple tasks with competing priorities and deadlines. Identify and evaluate problems and possible causes to determine root causes and impacts.


• Promote engagement and superior customer services with prospective residents, current residents, resident guests, and other persons. Possess the ability to deal tactfully with all situations. Open-minded with the ability to listen to others.


• Participate in outside professional networking events.


• Provide follow-up with prospects including home visits.


• Participate in organization-wide sales training.


• Perform other duties as assigned.

MINIMUM REQUIREMENTS

• Bachelor's degree in sales and marketing, business, or related field or equivalent experience.


• Minimum of 2 years' experience with sales management in senior living or related field.


• Demonstrated critical thinking, financial judgment, and decision-making skills.


• Demonstrated success in sales of senior living or other multi-unit environments.


• Strong leadership and team-building skills. Organizational and time management skills. Excellent hospitality skills.


• Ability to maintain customer relationship systems and employ the data to meet budgeted occupancy goals.


• Working knowledge of computer programs including Microsoft PowerPoint, Word, Excel, Outlook, Yardi a plus.


• Flexibility with changing priorities and able to communicate in a diplomatic and professional manner.


• Flexible hours, shifts, and days available to work.


• Reliable transportation to and from work, including for company events or home visits.

EOE/M/F/D/V