Director of Sales & Marketing

Property Description

21c Museum Hotel Chicago is a unique and innovative hotel that combines contemporary art, culture, and hospitality to create a truly immersive experience for guests. Located in the heart of downtown Chicago, this art-centric hotel offers an exciting opportunity for job applicants who are passionate about art, design, and guest service. As part of the 21c Museum Hotels family, employees can expect to work in a dynamic and creative environment that fosters innovation and artistic expression. With its museum-quality art installations, cutting-edge design, and curated guest experiences, 21c Museum Hotel Chicago offers a one-of-a-kind work environment where employees can contribute to creating an unforgettable guest experience. From front desk and concierge services to culinary arts, event planning, and beyond, there are diverse employment opportunities that cater to a wide range of skills and interests. Join the team at 21c Museum Hotel Chicago and be a part of a truly unique and inspiring hospitality experience that celebrates art, culture, and creativity.

Overview

As a Director of Sales and Marketing, you will be a leading member of the Revenue generation team, driving and executing strategies to drive revenue, enhance brand recognition and delivering an exceptional guest experience.

This leader has direct oversight of the sales and marketing operation of the hotel. The DOSM has a primary responsibility to maximize profit by effectively engaging in the sales process while leading the sales force of the department, providing direct oversight for group, transient, and event sales. Additional responsibilities include maintaining effective involvement within the community, upholding strong relationships with clients, growing the client base for all business segments, overseeing marketing department, and advocating the brand and hotel experience.

Responsibilities

STRATEGIC SKILLS

Skilled in all facets of our business or specific area of specialty. Highly capable with current practices and processes and looks ahead at opportunities to utilize new products, consumer trends, changes in the marketplace, and technology edge. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Reflects on their experience to determine numerous future possibilities and outcomes. Can see how the details fit into the big picture. Is a highly capable and resourceful problem solver. Manages the creative process within the business or department to develop unique solutions. Leverages creative solutions in the organization resulting in competitive advantages. Makes great decisions.

OPERATING SKILLS

Effectively divides, assigns, and delegates work to meet business objectives and goals. Communicates direction and purpose of work resulting in associate ownership, pride, and quality outcomes. Is able to assess how associates can improve performance and guides their developmental path. Is able to motivate and develop associates to their potential and create promotable talent for the organization.

COURAGE

Readily leads when challenges arise and is invigorated by tough situations. Will take an unpopular stand when needed. Can recognize talented individuals, and assembles great teams without fear of hiring strong people. Formulates and communicates clear work plans, gives regular feedback on progress towards goals, and makes changes accordingly. Will let people know where they stand, and can take negative action when needed.

ENERGY AND DRIVE

Is a competitive person who is consistently driven to accomplish and exceed goals. Creates a sense of urgency in matters that will impact the success of their business objectives.

PERSONAL AND INTERPERSONAL SKILLS

Welcoming and warm personality. Demonstrates genuine care for customers and associates. Sets the tone for others in stressful situations by responding in a cool, calm, and collected way. Creates confidence and trust with others and is viewed by others as honest and direct. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Can create an environment where associates thrive. Conveys trust in associates and elevates their confidence by encouraging decision making and learning opportunities. Is a self-improver who develops a variety of approaches and communication techniques tailored to each situation. Builds high performing teams and compels them to embrace a shared vision for success.

KNOWLEDGE/SKILLS

Excellent knowledge of transient, group, and catering customer segments.

Excellent personal management skills; time management, meeting deadlines, effective communication and presentations skills.

Excellent understanding of total hotel revenue management concepts, processes, and systems.

Understands both Brand strategies and cultures.

Knowledge of advanced revenue management techniques.

Performance Standards:
Monitor competitor rates, positioning, strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management.
Analyze local events and activities and project the effect of opportunities they create.
Understand the macro and micro-economic variables affecting supply and demand in the local marketplace.
Work with DORM to oversee process for evaluating all opportunities for contracted business (group, wholesale, corporate negotiated, etc.). Ensure that process enables high speed of response while maximizing profits.
Actively develop sales & service team, ensuring that they have opportunities to grow their sales and leadership skill base through personal attention, internal/external training and participation in industry events.
Effectively communicate any strategy changes to the sales team.
Review TravelClick suite of reports for trends, booking windows and sources of business, as well as rates compared to competition.
Review volume account production with Director of Revenue Optimization and Marketing, and DORM
Qualifications

Sales leadership experience, ideally in an Independent or soft brand space.
Market experience preferred.
Ability to define short- and long-term opportunities, create strategy, and execute successfully with positive tangible results.
Experience with major Hospitality Sales systems (Delphi/CI) & industry statistical data (STR, Demand/Agency360).
Strong understanding of negotiation and interpretation of contracts.
Demonstrated leadership skills at all levels of the hotel and externally.
Proven ability to forecast top line revenues.
Prior experience with creation and execution of a Sales and Marketing Plan to achieve or exceed RPI, B&C Budgets
Time management skills. Being able to work on multiple projects with desired outcome for each, while meeting all deadlines.
Ability to direct/motivate sales department to meet and exceed goals.
Ability to communicate effectively with public, employees and ownership teams.
Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

Three Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
#J-18808-Ljbffr