The Director of Security (Non-Exempt) oversees shift security operations across multiple Class A commercial buildings. This role ensures all posts are staffed, officers perform to standard, and tenants, visitors, and property assets remain safe and secure. The Supervisor leads by example, providing hands-on support while maintaining a high level of customer service and professionalism.

Key Responsibilities:

• Supervise all on-site security personnel (lobby, patrol, access control).


• Ensure post orders are followed correctly.


• Monitor CCTV, alarms and access systems.


• Respond to emergencies (fire alarms, medical, power outages, disturbances).


• Coordinate with police, fire, and EMS when needed. 


• Conduct Safety inspections and identify risks. 

Staff Management

• Create and manage officer schedules including call-offs, shift coverage, and overtime. 


• Ensure officers adhere to post orders, uniform standards, and company policies.


• Conduct performance evaluations, address performance issues and document disciplinary actions when necessary. 


• Train and onboarding new officers and provide ongoing coaching.

Client, Tenant & Visitor Engagement 

• Act as main point of contact for tenant/visitors regarding any security issues.


• Maintain a visible and professional presence throughout all assigned properties.


• Respond to tenant concerns, service requests, and security-related issues promptly.


• Ensure officers provide exceptional customer service to tenants, visitors, and vendors.

Incident Response & Reporting

• Respond to incidents, emergencies, alarms, and disturbances.


• Ensure all incidents are properly documented in detailed, accurate reports.


• Notify management and escalate issues as required.


• Assist with investigations and follow-up actions.

Building Operations Support, Policy Enforcement and Compliance

• Work closely with property management and engineering.


• Monitor loading dock activity and vendor access.


• Ensure parking operations (gates, arms, traffic flow) are functioning properly.


• Complete daily activity reports, shift summaries, and incident documentation.


• Assist with timekeeping verification and shift scheduling support.


• Monitor overtime usage and report staffing needs.


• Safety & Compliance


• Enforce safety protocols and emergency procedures (fire, evacuation, medical, etc.).


• Ensure compliance with company policies, local regulations, and property standards.


• Identify and report security risks, hazards, or maintenance concerns

Required Qualifications: 

• Minimum 21 years of age or older.


• A high school diploma or general education degree (GED).


• Minimum 2–3 years of security experience, preferably in Class A or commercial real estate environments.


• Previous supervisory or lead officer experience.


• Strong leadership, communication, and conflict resolution skills.


• Ability to manage multiple sites and priorities during a fast-paced shift.


• Proficient in report writing and basic computer systems (incident reporting, access control, CCTV).


• Must be CPR/AED certified or able to obtain certification within 10 day of hire


• Must be Workplace violence trained or able to obtain within 10 day of hire


• Must be Active shooter  trained or able to obtain within 10 day of hire


• Must have a valid driver’s license and clean driving record.


• As a condition of employment, applicants will be subject to a background and fingerprint investigation in accordance with all federal, state, and local laws.


• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.

Preferred Qualifications: 

• Experience supervising multi-building or campus-style properties.


• CPR/First Aid/AED certification.


• Military or law enforcement background (a plus).

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