Director of Servicing - Strategy & Analytics

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The position is responsible for owning end-to-end analytics, insights, and storytelling across servicing, collections, and investor portfolios. This role is a senior, strategic counterpart to Capital Markets analytics, serving as the primary analytical leader for post-origination performance in Servicing.

This individual will be providing executive-level analysis, forward-looking insights, and investor-ready narratives on portfolio performance, delinquency trends, credit changes, and macro impacts. The role is expected to proactively identify emerging risks and opportunities, explain why trends are occurring, and clearly articulate downstream impacts to internal leadership and external investors.

This role requires the ability to confidently engage with investors, senior executives, and cross-functional partners, translating complex data into clear, credible insights about the performance of assets.

Essential Job Duties and Responsibilities:

• Own servicing and collections analytics across all investor portfolios, including delinquency, roll rates, cure behavior, loss mitigation performance, recoveries, and long-term credit outcomes.
• Confidently engage directly with investors to discuss performance of purchased portfolios, answer questions, and provide clear, data-backed explanations.
• Translate complex analytical findings into concise, compelling narratives tailored to executives, investors, and operational leaders.
• Provide senior leadership and direction over existing servicing and collections analytics functions, including KPIs, scorecards, dialer performance, agent productivity, and operational effectiveness.
• Partner closely with Capital Markets, Treasury, Risk, Product, Business Intelligence, and Operations to align data definitions & assumptions
• Provides leadership and strategic oversight to servicing and collections analytics teams.

Required Skills, Knowledge and Abilities:

• Bachelor's degree required; advanced degree preferred.
• 10+ years of experience in analytics, strategy, or finance within consumer lending, servicing, collections, or capital markets.
• Strong proficiency in SQL and Python; experience with Tableau or similar BI tools preferred.
• Expert-level Microsoft Excel skills (advanced formulas, modeling, automation) and PowerPoint.
• Experience working with large datasets in cloud or distributed environments (e.g., Databricks, Snowflake).
• Deep understanding of servicing and collections performance metrics, delinquency behavior, and loan lifecycle analytics.
• Strong familiarity with investor reporting, structured finance concepts, and portfolio-level performance analysis.
• Exceptional ability to communicate complex analytical concepts clearly and confidently to executives and investors.
• Proven ability to work across multiple initiatives in a fast-paced, highly visible environment.
• High intellectual curiosity, strong attention to detail, and a proactive, strategic mindset.

Compensation: $140,000 - $180,000 annually

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.