Director of Slot Operations

Description

Responsible for the regional oversight of slot operations and slot technicians to manage the daily operations of each casino’s slots department in accordance with Truckee Gaming’s standards.

Requirements

• Responsible for directing and supervising slot operations and technical teams at multiple casinos to include recruiting, training, planning, assigning and directing work, appraising performance, rewarding, and coaching employees.
• Reviews and analyzes electronic gaming device reports and adheres to federal cash reporting requirements.  
• Makes recommendations to the COO and each casino’s General Manager regarding machine moves, configurations, game adjustments, and new game availability in order to consistently maximize the profitability of the slot floor.
• Plans and directs the coordination of slot moves, modifications, upgrades and installations with vendors, regulatory agencies & support areas.
• Establishes and implements technical service and guest service standards for the Slot Department at a.
• Creates and monitors the budget to ensure the department runs efficiently to achieve established fiscal and performance goals.
• Conducts regular slot/video performance analysis to determine efficient machine mix and maximize profitability. 
• Leads the development, implementation and review of the slot product, ensuring integrity, and product reliability.
• Implements and monitors compliance procedures as required by Nevada Gaming Control Board.
• Protects company assets at all times by working with other key company employees. 
• Effectively handles customer concerns and requests.
• Addresses and manages complaints, or concerns from employees.
• Knowledgeable of all programs, policies and procedures affecting casino employees at all casinos.
• Enthusiastically supports, actively promotes, and demonstrates superior guest service.
• Maintains complete confidentiality of all company information at all times.
• Prioritize tasks and uses time effectively.
• Works with COO and each casino’s General Manager to ensure slot machines are current and slot floor is designed to be competitive or premium to the local and industry markets.
• All other duties assigned.