Director of Social Services - Safety Net

Position Summary: Plans, organizes and coordinates the operations of the program by performing the following functions directly or through delegation to appropriate subordinate staff members.

 Principal Responsibilities:

• Develops, implements and maintains departmental projects, policies and procedures, objectives, quality assurance and environmental standards, in conjunction with Programs Director.


• Reviews completed projects, makes recommendations, and reports on program activities to Programs Director.


• Assigns and coordinates work projects.


• Supervises social work staff.


• Supervises students.


• Supervises volunteers


• Provides case management services to clients, including assessment; information and referral; applications for entitlements and benefits; developing case plans; arranging for, and monitoring, provision of services; advocacy on behalf of clients; counseling.


• Organizes and follows up on outreach to community.


• Represents the organization at community meetings, committees, and inter-agency councils.


• Performs client intake duties by phone or walk-in.  Takes information from client or collateral (e.g., family members, physician, etc.) to determine eligibility and need.


• Continues to maintain and enhance knowledge about entitlement programs, benefits and resources for our specific client population.


• Maintains case notes and records, and required documentation, according to departmental standards and/or regulatory requirements.


• Prepares statistical and other reports, as required.


• Manages program budget.


• Manages completion of reports to funding sources.


• Manages NY Times Neediest Program for Selfhelp.


• Participate in staff meetings and in-service trainings.


• Performs other related duties as assigned or requested.


• Adheres to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.


• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.


• Adheres to the organization’s policy in regards to absenteeism and appearance and health and safety standards.

 Salary Ranges: $75,000 - $77,400 per year commensurate with experience.

Job Competencies & Minimum Qualifications:

• Master's degree in Social Work (MSW) required, SIFI certified preferred. At least two years of case management services to elders living in the community


• Supervises the social work staff, students and volunteers; interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems


• Computer literate


• Excellent verbal and written skills


• Excellent customer service skills


• Able to multi-task and work independently with a great attention to detail

Working Conditions/Physical Demand:

• Business office environment with phone and computer use.


• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.


• Occasional exposure to toxic or caustic chemicals, outside weather conditions, risk of exposure to pathogens, and unsanitary conditions in client’s homes.