About Basic Software Systems

Position Overview

What You'll Own

Agile Transformation & Engineering Process

• Drive and sustain a high-performance Scrum delivery model across onshore and offshore engineering teams.
• Own sprint planning, velocity tracking, defect metrics, and commitment rate — and hold the team accountable to continuous improvement.
• Establish and maintain KPI dashboards that give leadership real-time visibility into engineering health.

Technical Leadership & Architecture

• Provide hands-on technical guidance on cloud infrastructure, CI/CD pipeline design, and application architecture decisions.
• Lead and oversee cloud cost optimization initiatives across AWS and Azure environments.
• Drive adoption of modern DevOps practices including GitHub Actions, containerization (Docker/Kubernetes), and automated deployment pipelines.
• Evaluate and guide the integration of AI-augmented development practices into the engineering workflow.

Customer Impact & Revenue Growth

• Engage directly with at-risk or strategic customers to resolve technical escalations, protect retention, and identify expansion opportunities.
• Partner with commercial teams to surface unmet customer needs and translate them into product and engineering priorities.
• Own the quality and reliability of production systems — including deployment oversight and post-release validation.

Team Leadership & Culture

• Recruit, develop, and retain a high-performing engineering team spanning multiple geographies and time zones.
• Conduct regular 1:1s, performance conversations, and career development planning with all direct reports.
• Build a culture of accountability, psychological safety, and continuous delivery.
• Balance onshore and offshore staffing strategy to optimize delivery capacity and cost efficiency.

Leadership Collaboration

• Participate in weekly executive leadership meetings and contribute an informed engineering perspective to company strategy.
• Provide technical advisory support across vendor evaluations, partnership discussions, and marketing/growth initiatives.
• Represent engineering credibly with customers, partners, and prospective hires.

What We're Looking For

Required Experience

• 8+ years of progressive software engineering experience, with 3+ years in a Director-level or equivalent engineering leadership role.
• Demonstrated success leading an Agile/Scrum transformation — including measurable improvements in sprint commitment rate, velocity, and defect escape rate.
• Hands-on experience with cloud platforms (AWS and/or Azure), CI/CD pipeline design, and modern DevOps tooling.
• Proven ability to directly impact customer retention and revenue through technical leadership.
• Experience managing distributed teams including offshore resources.
• Track record of reducing cloud infrastructure costs through architecture review and right-sizing.

Technical Proficiency

• Cloud: AWS, Azure, Google Cloud — infrastructure management, cost optimization, and service architecture.
• Languages & Frameworks: C#/.NET, JavaScript/TypeScript, Angular, Node.js, or equivalent modern stack.
• DevOps: GitHub Actions, Jenkins, Docker, Kubernetes, CI/CD pipeline design.
• Databases: SQL Server, PostgreSQL, Azure SQL, or equivalent relational databases.
• Security & Compliance: SOC 2, ISO 13485, SOX, or similar regulatory frameworks a plus.
• AI/Emerging Tech: Familiarity with LLM integration and AI-augmented development workflows is a strong differentiator.

Leadership Attributes

• You lead through clarity, accountability, and trust — not just authority.
• You are equally comfortable in a sprint planning meeting, a customer escalation call, and a board-level strategy discussion.
• You think in outcomes, not activity — and you build teams that do the same.
• You communicate with precision and candor, especially when the message is difficult.
• You bring a startup mindset: bias for action, comfort with ambiguity, and ownership of results.

Preferred Qualifications

• Experience in SaaS ERP, Dealer Management Systems, or enterprise software for vertical markets.
• Experience in the heavy equipment, construction, or industrial equipment industry.
• Experience building or scaling a proprietary engineering management or KPI platform.
• SAFe, PMP, or equivalent Agile/project management certification.

Compensation & Work Environment