Director of Strategic Support

Responsible for the overall development and supervision of the long-range strategy and planning functions. Defines and plans for the achievement of goals and objectives. Assists Leadership with definition of growth and profitability objectives, and with the development of plans for their achievement. Monitors the organization’s performance against plans. Prepares financial studies and market analysis to assist Leadership in the formulation of the organization’s strategic plans. Conducts special projects requested by Leadership.

QUALIFICATIONS

• Master’s degree in business administration, healthcare, or related field preferred

• Minimum of five (5) years management/supervisory experience preferably in a medical setting

• Knowledge of Medicare, Medicaid, third party payers

ROLE AND RESPONSIBILITIES

• Develop and implement the Hospital’s strategic planning process, ensuring alignment with the facility’s vision and goals.

• Conduct market research to identify industry trends, competitive landscape, and growth opportunities.

• Act as project leader as designated by Leadership.

• Support the hospital in maintaining ongoing regulatory compliance across applicable federal and state requirements.

• Evaluate and monitor the effectiveness of existing strategies, making recommendations for improvements as needed.

• Collaborate with cross-functional teams to ensure the successful implementation of strategic plans.

• Monitor and evaluate the performance of strategic initiatives, adjust, as necessary.

• Establish and maintain strong relationships with internal and external partners and stakeholders to facilitate collaboration and drive strategic partnerships.

• Serves as a resource for others.

• Demonstrate the ability to be flexible, organized and function under stressful situations.

• Foster good public relations for the organization.

• Performs other duties as assigned. 

REQUIREMENTS 

• Support CMH’s mission, vision, core values, and customer service philosophy.

• Adhere to the CMH Compliance Program

• Assures/maintains compliance with all accreditations, statutory and regulatory standards at the local, state, and federal levels. 

• Comply with all organizational policies. 

• Demonstrate outstanding customer service/advocacy, professionalism, and integrity.

KNOWLEDGE, SKILLS AND ABILITIES

• Thorough understanding of the health care environment. Must be or have the ability to become familiar with regulations relative to Critical Access and Rural Health Clinic standards. 

• Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public.

• Knowledge of policies and procedures to manage operations and ensure effective patient care.

• Knowledge of the principles and practices of health care administration, fiscal management, and government regulations and reimbursements. 

• Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve clinic's mission.

• Skill in organizing work, delegating, and achieving goals and objectives.

• Skill in exercising a high degree of initiative, judgment, and discretion. 

• Skill in analyzing situations accurately and taking effective action. 

• Skill in exercising judgment and discretion in developing, interpreting, and implementing departmental policies and procedures.

• Ability to identify trends and motivate workforce toward changes needed to adopt and remain competitive.

• Exceptional ability to identify opportunities for improvement and change.

• Ability to communicate and collaborate with staff, government officials, and the public. 

• Ability to guide management in its responsibilities while maintaining commitment to effective team functioning.

• Ability to plan, organize, and integrate priorities and deadlines. 

• Ability to identify, analyze, and resolve operational problems.

• Ability to evaluate and make recommendations for continuous quality improvement.

• Ability to communicate clearly and effectively orally and in writing. 

• Basic Microsoft computer skills or the ability to learn such skills.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

• High-stress environment

• Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions

• Light lifting of 5 or more lbs.

• Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.

• Mental demands include alertness, analytic ability, memory, concentration, judgment, initiative, precision, creativity, and communication.