Director of Strategy and Operations

About Us:

Daisy is a tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run. In just three years, we’ve grown to manage over 250 buildings. Our team is collaborative, moves quickly, and is passionate about disrupting an outdated industry and making a real difference in people’s lives.

Overview:

We’re hiring a Director of Strategy and Operations who lives at the intersection of process and product design, execution, AI-driven transformation and people leadership. This role is for someone who doesn’t just design systems - but makes them work, at scale, through teams and technology.

You are equal parts strategic operator and relentless executor. You understand how strategic decisions translate into real-world workflows, and you know how to turn ambiguity into clean, repeatable processes. Most importantly, you’re a true people leader who raises the bar for execution, accountability, and ownership across the organization.

What You’ll Do:

• Own operational execution end-to-end across teams, ensuring priorities turn into measurable outcomes
• Translate the company’s vision into scalable processes, workflows, and operating rhythms
• Identify bottlenecks, inefficiencies, and failure points—and fix them decisively
• Drive AI and automation across operations, redesigning workflows so machines handle repetitive work and people focus on high-judgment work
• Build, document, and continuously improve core operating systems (tools, SOPs, metrics, dashboards)
• Lead, coach, and develop managers and individual contributors, creating a culture of ownership, accountability, and high performance
• Build stronger leadership across operations teams, raising accountability, execution, and morale
• Establish consistent operating rhythms so teams are aligned, executing clearly, and moving with urgency
• Create processes that are measurable, repeatable, and actually followed across the organization
• Reduce manual work through automation and AI to improve speed, margins, and service quality
• Ensure product launches have clear readiness gates, training plans, and post-launch monitoring
• Reduce recurring fires, improve issue resolution speed, and raise overall customer outcomes
• Build a culture where metrics matter, loops get closed, and “we’ll get to it” is not a thing
• Step in when things are messy, urgent, or broken—and get them back on track fast

What You Bring:

• 8+ years of professional experience, including 3+ years in a relevant role
• Proven people management experience, including leadership of a small team of direct reports
• Experience as a senior operations leader in a fast-moving, product-driven environment
• Strong process mindset: you instinctively design for scale, clarity, and repeatability
• Deep understanding of how product, tech, and operations intersect
• Exceptional execution skills - you ship, you close loops, you deliver
• Data fluency: you operate with KPIs, dashboards, root cause analysis, and clear narratives
• Natural people leader who earns trust, gives direct feedback, and develops talent
• High judgment, low ego, and comfort making tough calls
• Nice to Have
• Experience running multi team operations across different work types (reactive support + scheduled field work + financial workflows)
• Familiarity with tools like Zendesk, Looker, PowerBI, Airtable, N8N or similar ops stacks
• AI-first mindset with experience leveraging AI and automation to improve operations and reduce manual work through scalable systems.

Compensation:

The salary range for this position is $100,000 – $170,000, depending on experience and qualifications. We also offer a competitive benefits package, which will be discussed during the interview process.